After you have read and studied this chapter, you should be able to:

1. Explain how the changes that are occurring in the business environment are affecting the management function.
2. Enumerate the four functions of management.
3. Relate the planning process and decision making to the accomplishment of company goals.
4. Describe the organizing function of management, including staffing and diversity management.
5. Explain the differences between leaders and managers, and describe the various leadership styles.
6. Summarize the five steps of the control function of management.
7. Differentiate the skills needed at each level of management.