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Understanding Business, 6/e
William G. Nickels
James M. McHugh
Susan M. McHugh
Chapter 9: Managing Production and Operations
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Learning Objectives
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After you have read and studied this chapter, you should be able to:
- Define operations management.
- Describe the operations management functions that are involved in both the manufacturing and service sectors.
- Discuss the problem of measuring productivity in the service sector, and tell how new technology is leading to productivity gains in service companies.
- Explain process planning and the various manufacturing processes being used today.
- Describe the seven new manufacturing techniques that have made U.S. companies more productive: just-in-time inventory control, Internet purchasing, flexible manufacturing, lean manufacturing, mass customization, competing in time, and computer-aided design and manufacturing.
- Explain the use of PERT and Gantt charts.
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