After you have read and studied this chapter, you should be able to:

1. Explain the importance of human resource management and describe current issues in managing human resources.
2. Summarize the six steps in planning human resources.
3. Describe methods that companies use to recruit new employees and explain some of the issues that make recruitment challenging.
4. Outline the six steps in selecting employees.
5. Illustrate the use of various types of employee training and development methods.
6. Trace the six steps in appraising employee performance.
7. Summarize the objectives of employee compensation programs, and describe various pay systems and fringe benefits.
8. Explain scheduling plans managers use to adjust to workers’ needs.
9. Describe the ways employees can move through a company: promotion, reassignment, termination, and retirement.
10. Illustrate the effects of legislation on human resource management.