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Instructor's Manual
The Instructor's Manual, prepared by Duane Helleloid of the University of Connecticut, contains chapter overviews, teaching suggestions, lecture notes and video notes. New features in the Third Edition Manual include opening case discussion questions and answers, closing case solutions, Internet exercises, and transparency masters.

Contents	Introduction	Video Notes	Chapter 1	Chapter 2	Chapter 3
Chapter 4	Chapter 5	Chapter 6	Chapter 7	Chapter 8	Chapter 9
Chapter 10	Chapter 11	Chapter 12	Chapter 13	Chapter 14	Chapter 15
Chapter 16	Chapter 17	Chapter 18	Chapter 19	Chapter 20

Case Notes

Active(A)	Active(B)	Boeing	Case Active(B)	Case Orient(B)	Defending
Enron	Ford	Kentucky	Nestle	Orient(A)	Orient(B)
Risky	Royal	Starbucks	Steinway	The Rise

PowerPoint®
Prepared by Richard Hall of the University of Missouri-Kansas City, this edition of the PowerPoint program has been enhanced with original materials not found in the text in addition to reproductions of key text figures, tables, and maps.

Chapter 1	Chapter 2	Chapter 3	Chapter 4	Chapter 5
Chapter 6	Chapter 7	Chapter 8	Chapter 9	Chapter 10
Chapter 11	Chapter 12	Chapter 13	Chapter 14	Chapter 15
Chapter 16	Chapter 17	Chapter 18	Chapter 19	Chapter 20