MIS Cover       Managing Information Technology
in the Networked Enterprise
Third Edition
ISBN: 0-256-17354-0

James A. O'Brien

Module IV: Managing Information Technology

It is important that prospective managerial end users learn that although information technology can help them solve business problems, it also poses major managerial challenges. That is the focus of the three chapters of Module IV. The impact of information technology, the importance of information resource management, and the managerial implications of the global use of information technology are covered in Chapter 13. Chapter 14 discusses management issues in the planning and implementation of organizational change caused or enabled by IT. Chapter 15 explores the controls and safeguards needed to improve information system performance and security, as well as the ethical challenges posed by computer crime and other societal impacts of information technology.

SAMPLE FIGURES FROM THIS MODULE

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Figure 13.2: Information technology must be managed to meet the challenges of the business and technology environment of the 1990s.

Source: Adapted and reprinted from Richard Murray and Richard Hardin, "The IT Organization of the Future," Information Systems Management (New York: Auerbach Publications), Fall 1991, p. 69. © 1991 Warren, Gorham & Lamont. Used with permission.

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Figure 14.17: An overview of the implementation process. Implementation activities are needed to transform a newly developed information system into an operational system for end users.

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Figure 15.15: Major aspects of the ethical and societal dimensions of information technology. Remember that IT can have both a positive and a negative effect on society in each of the areas shown.

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Real World Case: Software to check stockbrokers for ethical lapses

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