After reading and studying this chapter, you should be able to:

1. Identify several basic competitive strategies and explain how they can be used to confront the competitive forces faced by a business.
2. Identify several strategic uses of information technology and give examples of how they give competitive advantages to a business.
3. Identify several strategic uses of Internet technologies for electronic business and commerce, and give examples of each.
4. Give examples of how business process reengineering involves the strategic use of information technology.
5. Identify how total quality management differs from business process reengineering in its use of information technology.
6. Identify how information technology can be used to help a company be an agile competitor, or to form a virtual company to meet strategic business opportunities.
7. Explain how knowledge management systems can help a business build a knowledge-creating company.