After reading and studying this chapter, you should be able to:

1. Identify the major types of electronic business applications supported by the Internet, intranets, and extranets in an internetworked E-business enterprise.
2. Give several examples of how companies are using the Internet, intranets, and extranets for communication and collaboration, information publishing and sharing, and business operations and management.
3. Identify several of the hardware, software, data, and network components of an intranet’s information technology architecture.
4. Identify several ways that the use of the Internet, intranets, and extranets can provide cost savings or revenue benefits to a company
5. Identify several groupware tools for electronic communications, conferencing, and work management, and give examples of how they can enhance the collaboration of teams and workgroups in a business enterprise.