After reading and studying this chapter, you should be able to:

1. Identify the changes taking place in the form and use of decision support in E-business enterprises.
2. Identify the role and reporting alternatives of management information systems.
3. Describe how online analytical processing can meet key information needs of managers.
4. Explain the decision support system concept and how it differs from traditional management information systems.
5. Explain how executive information systems can support the information needs of executives and managers.
6. Identify how neural networks, fuzzy logic, genetic algorithms, virtual realty, and intelligent agents can be used in business
7. Give examples of several ways expert systems can be used in business decision-making situations.