After reading and studying this chapter, you should be able to:

1. Use the systems development process outlined in this chapter, and the model of IS components from Chapter 1 as problem-solving frameworks to help you propose information systems solutions to simple business problems.
2. Describe and give examples to illustrate how you might use each of the steps of the information systems development cycle to develop and implement an E-business system.
3. Explain how prototyping improves the process of systems development for end users and IS specialists.
4. Identify the activities involved in the implementation of new information systems.
5. Describe several evaluation factors that should be considered in evaluating the acquisition of hardware, software, and IS services.
6. Identify some of the challenges involved in the implementation process for managing technological change.