O'Brien CoverManagement Information Systems 4/e - James A. O'Brien
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Chapter 1: Introduction to Information Systems in Business



Key Terms
key terms

Business Process Reengineering
Information technology being used to restructure work (way we do business) by transforming business processes

Client/Server Computing
A computing environment where end user workstations (clients) are connected to micro or mini LAN servers and possibly to mainframe superservers.

Competitive Advantage
Using IT for globalization business process reengineering and agile competition frequently results in the development of information systems that help give a company a competitive advantage in the marketplace.

Computer-Based Information
An information system that uses computer hardware and Systems software to perform its information processing activities.

Downsizing
The time interval during which a device is malfunctioning or inoperative

Electronic Commerce
The buying and selling marketing and servicing and delivery and payment of products services and information over the Internet intranets extranets and other networks between an internetworked enterprise and its prospects customers suppliers and other business partners.

End User
Anyone who uses an information system or the information it produces.

Enterprise Collaboration
The use of groupware tools and the Internet intranets extranets and other computer networks to support and enhance communication coordination collaboration and resource sharing among teams and workgroups in an internetworked enterprise.

Ethical Dimensions of IT
Ethical dimensions of information systems deals with ensuring that the use of information technology and information systems are not used in an improper or irresponsible manner against other individuals or to society.

Global Internetworked
We are living in a global information society with a global Information Society economy that is increasingly dependent on the creation management and distribution of information resources.

Globalization
Businesses are in the process of globalization; that is expanding into global markets.

Information System
A system that use the resources of hardware software and people to perform input processing output storage and control activities that transform data resources into information products.

Information Technology (IT)
Hardware software telecommunications database management and other information processing technologies used in computer-based information systems.

Internetworked Enterprise
A business that uses the Internet intranets extranets and other computer networks to support electronic commerce and other business processes managerial decision making and team and workgroup collaboration within the enterprise and among its customers suppliers and other business partners.

Internetworking of Computing
Computers are being networked or interconnected by the Internets intranets and other telecommunications networks.

Knowledge needed about Information Systems
Fundamental concepts about information systems their technology development applications and management.

Knowledge Workers
People whose primary work activities include creating using and distributing information.

Legacy Systems
Older traditional mainframe-based business information systems.

Network Computing
(Network-centric) is a concept which views networks as the central computing resource of any computing environment.

Roles of IS
Information systems perform three vital roles in any type of organization:
    1. Support of business operations
    2. Support of managerial decision making
    3. Support of strategic competitive advantage
Success & Failure of IT
Five reasons for success:
    1. User involvement
    2. Executive management support
    3. Clear statement of requirements
    4. Proper planning
    5. Realistic expectations
Five reasons for failure:
    1. Lack of user input
    2. Incomplete requirements and specifications
    3. Changing requirements and specifications
    4. Lack of executive support
    5. Technological incompetence


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