 | Management Information Systems 4/e - James A. O'Brien | |||||
|---|---|---|---|---|---|---|
| Online Learning Center |  | |||||
Chapter 3: Solving Business Problems with Information Systems
|
1. Systems Study Report
Study an information system described in a case study in this text or one used by an organization in which you have access. Write up the results in a system study report. Make a presentation to the class based on the results of your system study. Use the outline in Figure 3.32 as a table of contents for your report and the outline of your presentation. Use presentation software and/or overhead transparencies to display key points of your analysis. Responses will vary. 2. Village Inn Restaurants: Using the Systems Approach Village Inn Restaurant is a national chain of coffee shop restaurants. Typically a waitress takes your order on a paper form inserts it into a small terminal connected to an in-store network server and enters appropriate data about your order. The computer produces a paper printout of your order in the kitchen for the cooks calculates your bill and prints the details of your order on the paper order form. This form is then returned to your table. When you are ready to leave you give this form to the cashier who keys data about your payment into a point-of-sale terminal. Assume that some customers are complaining about slow service which the cooks blame on incorrect orders by waitresses. Use the concepts of the systems approach as illustrated in Figure 3.2 that we discussed in Section I of this chapter to answer the following questions:
3. ABC Department Stores: End User Spreadsheet Development Use an electronic spreadsheet and follow the basic activities of the end user spreadsheet application development process in Figure 3.33. Create the ABC in Figure 3.34 using the formulas shown in Figure 3.35. The basic parameters (control variables) in the spreadsheet are the amount of money initially invested the ratio of expenses to revenue the tax rate and the rate of growth in revenue. These parameter values are placed in a control area at the top of the spreadsheet so they can be identified and changed easily to see their impact on the other calculations. Other formulas simply reflect that profit is revenue minus expenses and after-tax profit is profit minus taxes. The sum and average functions complete to final two columns of the spreadsheet.
4. Student Scores: End User Database Development Use a database management software package and follow the basic activities of the end user database development process in Figure 3.37. Create a Student Exam Scores Database Table to store the sample data in Figure 3.38. Each student record includes the student's name Social Security number gender and grades for three exams.
|
MHHE Home | About MHHE | Help Desk | Legal Policies and Info | Order Info | What's New | Get Involved
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.
For further information about this site contact mhhe_webmaster@mcgraw-hill.com.
