O'Brien CoverManagement Information Systems 4/e - James A. O'Brien
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Chapter 3: Solving Business Problems with Information Systems



Key Terms
key terms

Computer-Aided Systems Engineering (CAS)
Using software packages to accomplish and automate many of the activities of information systems development including software development or programming.

Cost/benefit Analysis
Identifying the advantages or benefits and the disadvantages or costs of a proposed solution.

Economic Feasibility
Whether expected costs savings increased revenue increased profits and reductions in required investment exceed the costs of developing and operating a proposed system.

End User Development
Managers and business specialists can develop their own computer-based business applications.

Feasibility Study
A preliminary study that investigates the information needs of end users and the objectives constraints basic resource requirements cost/benefits and feasibility of proposed projects.

Functional Requirements
A detailed description of user information needs and the input processing output storage and control capabilities required to meet those needs.

Intangible Benefits
The non-quantifiable benefits of a proposed solution.

Intangible Costs
The non-quantifiable costs of a proposed solution.

Operational Feasibility
The willingness and ability of management employees customers and suppliers to operate use and support a proposed system.

Organizational Analysis
Evaluating the organizational and environmental systems and subsystems involved in any situation.

Organizational Feasibility
How well a proposed information system supports the objectives of an organization's strategic plan for information systems.

Postimplementation Review
Monitoring and evaluating the results of an implemented solution or system.

Problems versus Symptoms
A problem is a basic condition that is causing undesirable results. Symptoms are merely signals of an underlying problem.

Prototype
A working model. In particular a working model of an information system which includes tentative versions of user input and output databases and files control methods and processing routines.

Prototyping
The rapid development and testing of working models or prototypes of new information system applications in an interactive iterative process involving both systems analysts and end users.

Systems Analysis
(1) Analysing the detail the components and requirements of a system (2) Analysing in detail the information needs of an organization the characteristics and components of presently utilized information systems and the functional requirements of proposed information systems.

Systems Approach
A systematic process of problem solving based on the scientific method which defines problems and opportunities in a systems context. Data is gathered describing the problem or opportunity and alternative solutions are identified and evaluated. Then the best solution is selected and implemented and its success evaluated.

Systems Design
Deciding how a proposed information system will meet the information needs of end users. Includes logical and physical design activities and user interface data and process design activities which produce system specifications that satisfy the system requirements developed in the systems analysis stage.

Systems Development Life Cycle
(1) conceiving designing and implementing a system (2)Developing information systems by a process of investigation analysis design implementation and maintenance. Also called information systems development or application development.

Systems Implementation
The stage of systems development in which hardware and software are acquired developed and installed the system is tested and documented people are trained to operate and use the system and an organization converts to the use of a newly developed system.

Systems Investigation
The screening selection and preliminary study of a proposed information system solution to a business problem.

Systems Maintenance
The monitoring evaluating and modifying of a system to make desirable or necessary improvements.

System Specifications
The product of the systems design stage. It consists of specifications for the hardware software facilities personnel databases and the user interface of a proposed information system.

Systems Thinking
Trying to recognize systems and the new interrelationships and components of systems in any situation.

Tangible Benefits
The quantifiable benefits of a proposed solution or system.

Tangible Costs
The quantifiable costs of a proposed solution or system.

Technical Feasibility
Whether reliable hardware and software capable of meeting the needs of a proposed system can be acquired or developed by an organization in the required time.

User Interface Data & Design
The three major activities or products of systems design.



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