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Chapter 11: Information Systems for Managerial Decision Support
I. Management Information and Decision Support Systems
2. Information Decisions and Management [Figure 11.2] B. Management Information Systems
2. Intranet Reporting at CBS 3. Online Analytical Processing [Figure 11.6] 4. OLAP at MasterCard International C. Decision Support Systems
D. Examples of DSS Applications
2. DSS at PepsiCo 3. GIS in Business (Geographic information systems) E. Using Decision Support Systems F. Executive Information Systems
2. EIS at Conoco and KeyCorp
B. Neural networks
2. Data Mining a Bank of America C. Fuzzy Logic Systems
D. Genetic Algorithms
E. Virtual Reality (VR)
F. Intelligent Agents [Figure 11-26]
G. Expert Systems
2. ES for Advertising Strategy 3. ES at Canada Trust 4. CBR for Help Desks H. Developing Expert Systems
I. The Value of Expert Systems J. Hybrid AI Systems
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