O'Brien CoverManagement Information Systems 4/e - James A. O'Brien
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Chapter 12: Information Systems for Strategic Advantage



Chapter Outline
chapter outline

I. Fundamentals of Strategic Advantage


II. Strategic Applications and Issues in Information Technology [Figure 12-11]

    A. Reengineering Business Processes

      1. Uarco Inc.

      2. Ford Motor Company

      3. CIGNA Corporation

    B. Improving Business Quality


    C. Becoming an Agile Competitor [Figure 12-20]

      1. Ross Operating

      2. Motorola and Toshiba

    D. Creating a Virtual Company [Figure 12-21]

      1. Virtual Company Strategies

      2. Cisco Systems

      3. Steelcase Inc.

    E. Building the Knowledge-Creating Company


    F. Using the Internet Strategically

      1. Internet Value Chains

      2. MacAffee Associates

      3. Digital Equipment Corporation

    G. Sustaining Strategic Success [Figure 12-34]



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