O'Brien CoverManagement Information Systems 4/e - James A. O'Brien
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Chapter 12: Information Systems for Strategic Advantage



Learning Objectives
learning objectives

1 Identify several basic competitive strategies and explain how they can be used to confront the competitive forces faced by a firm.
2 Identify several strategic roles of information systems and give examples of how information technology can implement these roles and give competitive advantages to a business.
3 Give examples of how information technology can break time geographic cost and structural barriers in business.
4 Give examples of how business process reengineering involves the strategic use of information technology.
5 Identify how total quality management differs from business process reengineering in its use of information technology.
6 Identify how information technology can be used to help a company be an agile competitor or to form a virtual company to meet strategic business opportunities.
7 Explain how knowledge management systems can help a business build a knowledge creating company.
8 Identify several strategic uses of Internet technologies in business and give examples of each.


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