 | Management Information Systems 4/e - James A. O'Brien | |||||
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| Online Learning Center |  | |||||
Chapter 14: Managing IT: Planning and Implementing Change
I. Planning for Business Change with IT
B. Organizational Planning [Figure 14.2]
2. Types of Planning 3. Strategic Information Systems Planning [Figure 14.4] 4. Tactical and Operational Planning [Figure 14.4] 5. S.C. Johnson & Son Inc. C. Information Systems Planning Methodologies D. The Scenario Approach
2. Denny's Inc. E. Planning for Competitive Advantage
F. Critical Success Factors [Figure 14.8] G. Business Systems Planning H. Computer-Aided Planning Tools II. Implementing Business Change with IT
B. Managing Organizational Change [Figure 14.13]
2. End User Involvement 3. TRW Information Services C. Implementing New Systems [Figure 14.16] D. Acquiring Hardware Software and Services
2. Suppliers of IS Services E. Evaluating Hardware Software and Services
2. Software Evaluation Factors 3. Evaluating IS Services F. Other Implementation Activities
2. Documentation 3. Training 4. Conversion Methods [Figure 14.26] 5. IS Maintenance |
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