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	Management Information Systems 4/e - James A. O'Brien
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Learning Objectives

1	Discuss the role of planning in organizations and the purpose of strategic tactical and operational planning for information systems.
2	Give an example of how a planning methodology can support the information systems planning process.
3	Identify the activities involved in the implementation process for organizational and technological change and give examples of some of the major management techniques involved.
4	Discuss how end user resistance to changes in business processes or information technology can be minimized by end user involvement in systems development and implementation.
5	Describe several evaluation factors that should be considered in evaluating the acquisition of hardware software and IS services.
6	Identify the activities involved in the implementation of new information systems.

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