Service Management Third Edition
Student Center
Power Points
Chapter 1: Role of Services in an Economy
Chapter 2: The Nature of Services
Chapter 3: Service Quality
Chapter 4: Service Statagy and Market Position
Chapter 5: The Service of Delivery System
Chapter 6: Service Facility Design and Layout
Chapter 7: Service Facility Location
Chapter 8: The Service Encounter
Chapter 9: Internet Service
Chapter 10: Forecasting Demand for Service
Chapter 11: Managing Queues
Chapter 12: Capacity Planning Using Queues Models
Chapter 13: Managing Supply and Demand
Chapter 14: Inventory Management
Chapter 15: Service Supply Chain Management
Chapter 16: Managing Projects
Chapter 17: Linear Program Models in Services
Chapter 18: Productivity and Quality Inprovement
Chapter 19: Growth and Expansion
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