eCollege's integrated approach to offering product applications, support services and technology infrastructure help institutions achieve a highly effective and efficient online operation. While supporting the individual needs of administrators, faculty, students and IT staff, eCollege uniquely offers single-supplier accountability to an institution in supporting online success at a program-wide level. eCollege's key solution sets include: Teaching Solutions - This solution set supports faculty and students in the preparation and conduct of online courses. These faculty-directed products and support services drive the development of quality online courses, supply an institution with confident and qualified online instructors, and provide for efficient online course management. Anchored by the premier Course Management System, eCollege AU+ was especially designed for teaching fully online. Teaching Solutions include: eCollege AU+ Course Management System Content Solutions Course Development Services Instructional Design Consulting and Faculty Training & Support Program Administrative Solutions - This solution set supports professionals responsible for administration of the online programs. Unique to eCollege, this solution set goes well beyond normal portal products to provide personal assistance and tools to administer and operate online learning at an entire program level. These products and services prepare and support administrators in the daily management and future direction of an institution's online programs, contributing to efficient online program management and overall program quality. Program Administrative Solutions include: CampusPortal System Online Course Evaluation Term, Course and User Management Student Information Integration Program Reporting Technology Infrastructure - This solution set provides a highly reliable, scalable, accessible, and well supported environment essential for successful online programs, as measured by student course completion, program retention and overall program growth. To meet the highly stringent requirements for full online programs, eCollege provides a technical infrastructure that includes: Industry-leading 24X7 Technical Support Help Desk ASP Services and Internet Connectivity (data centers are designed with multiple redundancies, and have achieved 99.99% uptime availability in 2002) Full 508 Accessibility for Disabled Students and Faculty (both products and services exceed Section 508 federal accessibility standards) Open Platform (initiative facilitates the integration of eCollege technology with other applications within an institution's technology portfolio) Custom Consulting services eCollege eCollege Building 4900 South Monaco Street Denver, CO 80237 Phone: 1-888-884-7325 or 303-873-7400 Fax: 303-873-7449 Support is available from your Instructor Homepage or within the course. Login problems can be addressed using the help link below the login area. If you need additional help, please contact your local eCollege administrator for the phone number and email address for eCollege 24x7 support. First on your checklist is a computer. To take full advantage of the interactivity of the courses, the following minimum system profiles are REQUIRED: Platform: Microsoft Windows Windows 98, 98Se, Me, NT, 2000, or XP Hardware 64 MB of RAM, SoundCard & Speakers Browser Internet Explorer 5.5, 6.0 or Netscape 4.77, 4.78, 4.79 Internet Connection 28.8 kbps modem (56K Recommended)   Platform: Macintosh OS MacOS 8.1 - 9.1, OS X 10.1 in "classic mode" (OS X 10.2 (Jaguar) compatibility is currently being tested) Hardware 32 MB RAM (64 Recommended), SoundCard & Speakers Browser Internet Explorer 4.5, 5.0, 5.01 (IE 5.1 and IE 5.2 compatibility for Mac are currently being tested) Internet Connection 28.8 kbps modem (56K Recommended) eCollege offers a variety of customizable training opportunities on the subject of teaching, developing and learning online. Topics of instruction include: beginning course development, advanced course development, teaching online, multimedia, Section 508 and creating successful online programs. Courses are developed and led by eCollege's in-house Instructional Design and Course Development teams, and are offered in the following formats: Denver-based Workshops On-Campus Training Online Courses Real-Time Learning Labs