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Digital C.A.R.E. System |
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Welcome to McGraw-Hill Digital C.A.R.E.
McGraw-Hill C.A.R.E.s; that is why we are reinventing the way we support our digital customers.
Customer Assurance Relationship Experience (C.A.R.E.) is McGraw-Hill Higher Education's digital support system. By combining proven customer service technology solutions with talented customer focused C.A.R.E. representatives, McGraw-Hill has created a support system that provides the customer with a comprehensive support experience.
In observance of the Independence Day holiday, the McGraw-Hill offices will be closed at 5:00 p.m. CST July 3rd
and will be closed July 4th.
We will resume our normal hours Sunday, July 6th.
McGraw-Hill C.A.R.E representatives are available:
Monday - Thursday, 8:00 a.m. to 11:00 p.m.
Friday, 8:00 a.m. to 6:00 p.m.
Sunday, 6:00 p.m. to 11:00 p.m.
All times are Central Standard Time (CST)
This website is used to ask technical support questions on ANY McGraw-Hill Higher Education digital product. From the tabs above select the product you have a question on, if your product is not listed, select the "Other Products" tab. You may browse Frequently Asked Questions (FAQs) we have already compiled, or within each product tab you have the ability to type in a question and submit to the solutions database for suggested solutions.
Phone
To reach us by phone call 1-800-331-5094. A C.A.R.E. Representative is waiting to receive your call.
E-Mail
To reach us by e-mail complete the following information and click the "Submit Question" button.
A C.A.R.E. Representative will contact you within 24 hours of submitting your question.
ALERT!
Anatomy & Physiology Revealed is currently unavailable
Anatomy & Physiology Revealed is the ultimate interactive cadaver dissection experience. This state-of-the-art tutorial uses cadaver photos combined with a layering technique that allows the student to peel away layers of the human body to reveal structures beneath the surface. Anatomy & Physiology Revealed offers animations, radiologic imaging, audio pronunciations, and a comprehensive quizzing tool. This tutorial can be used as part of any one or two semester undergraduate Anatomy & Physiology course; it is available as a stand-alone or can be combined with any of McGraw-Hill's Anatomy & Physiology textbooks.
System Requirements
PC: Windows 2000/XP/Vista, Pentium II 500 MHz processor, 128 MB RAM
Macintosh: Power Mac OS 10.3.9 & Higher, 500 MHz or faster processor, 128 MB RAM
Recommended: 1024 x768 pixel screen resolution, color monitor running "Thousands of colors" or higher, audio capable system with speakers/headphones, 8x CD-ROM drive, mouse, Java version 1.4.2 or higher (free download)
Anatomy & Physiology Revealed Featured Resources
Using Anatomy and Physiology without administrator rights
Is Anatomy and Physiology Revealed compatible with Windows Vista?
If you are experiencing audio synching/skipping issues with the skeletal muscle or cardiovascular
System overview animations
ALERT!
ARIS is currently unavailable
McGraw-Hill's ARIS (Assessment, Review, and Instruction System) is a complete online tutorial and homework management system, designed for greater ease of use than any other system available. ARIS' powerful feature sets include online tutorials and exercises for students to practice and that instructors can assign. Simply stated, ARIS provides you with complete course management freedom. With ARIS you'll have the freedom to go beyond the limits of print, spend more time teaching, and control the communication and content of your course.
ARIS Featured Resources
ARIS Featured Instructor Resources
ARIS Featured Student Resources
ALERT!
Catalyst is currently unavailable
Welcome to the Catalyst Support Center!
The premier online resource for writing, research and editing. Catalyst 2.0 is available free with every McGraw-Hill English textbook. This fully integrated online resource includes a new state-of-the-art course management and peer review system that allows users to do the following:
Create and comment on multiple drafts among groups of users.
Embed comments and links next to reviewed papers.
Drag and drop editing symbols that link for grammar coverage within Catalyst.
Catalyst Featured Instructor Resources
Peer Review Guide
Catalyst Featured Student Resources
Student Registration
ALERT!
ChemCoach is currently unavailable
ChemCoach is the McGraw-Hill solution for a complete electronic homework system in organic chemistry. It takes the important aspects of pen and paper homework and adds the flexibility and power of the Internet.
Welcome to the ChemCoach Support Center!
To get started, pose your question to the knowledge bank or browse the resources we have compiled for you.
To best answer your support question:
Enter a short question or phrase in the box below to search our database of Frequently Asked Questions
If this information does not answer your question, you can forward your question to a MHHE support analyst
Instructor Resources
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Student Resources
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ALERT!
ChemSkill Builder is currently unavailable
Online ChemSkill Builder
The most widely adopted chemistry problem-solving application!
Welcome to the ChemSkill Builder Support Center!
To get started, pose your question to the knowledge bank or browse the resources we have compiled for you.
To best answer your support question:
Enter a short question or phrase in the box below to search our database of Frequently Asked Questions
If this information does not answer your question, you can forward your question to a MHHE support analyst
Instructor Resources
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Student Resources
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ALERT!
Course Management is currently unavailable
Welcome to the Course Management Support Center!
Click a product name below to find detailed support resources for your Course Management System.
Featured Products
Blackboard
Blackboard CE/Vista (formerly WebCT)
eCollege
PageOut
McGraw-Hill Online Learning Center Content for Blackboard.
Customizable content for your Blackboard course that saves you time.
We have developed hundreds of Online Learning Centers (Blackboard Course Cartridges) for use with the Blackboard platform. Use this site for information on cartridge installation, customizing content, using our test banks, Blackboard user manuals, and more.
To get started, pose your question to the knowledge bank or browse the resources we have compiled for you.
To best answer your support question:
Enter a short question or phrase in the box below to search our database of Frequently Asked Questions
If this information does not answer your question, you can forward your question to a MHHE support analyst
Blackboard Featured Instructor Resources
Blackboard Featured Student Resources
McGraw-Hill Online Learning Center Content for Blackboard (formerly WebCT).
Customizable content for your Blackboard course that saves you time.
We have developed hundreds of Online Learning Centers (Blackboard e-Packs) for use with the Blackboard platform. Use this site for information on cartridge installation, customizing content, using our test banks, Blackboard user manuals, and more.
To get started, pose your question to the knowledge bank or browse the resources we have compiled for you.
To best answer your support question:
Enter a short question or phrase in the box below to search our database of Frequently Asked Questions
If this information does not answer your question, you can forward your question to a MHHE support analyst
Blackboard Featured Instructor Resources
Blackboard Featured Student Resources
McGraw-Hill Online Learning Center Content for eCollege.
Customizable content for your eCollege course that saves you time.
We have developed hundreds of Online Learning Centers for use with the eCollege AU+ platform.
To get started, pose your question to the knowledge bank or browse the resources we have compiled for you.
To best answer your support question:
Enter a short question or phrase in the box below to search our database of Frequently Asked Questions
If this information does not answer your question, you can forward your question to a MHHE support analyst
eCollege Featured Instructor Resources
Instructor Resources
Student Resources
McGraw-Hill's custom course website creation tool.
PageOut® is a free, completely stable, proven, and class-tested course website tool. With PageOut® you will receive a unique website address that is home for all of the courses you teach. Easy to follow templates help you create your site quickly with a professional design. The PageOut® interactive syllabus is a place where you can add your own content, create web links, post assignments, create your own assessments or chose questions from McGraw-Hill test banks, and link to McGraw-Hill Web content germane to your text. PageOut® also has an online grade book and discussion tool.
To get started, pose your question to the knowledge bank or browse the resources we have compiled for you.
To best answer your support question:
Enter a short question or phrase in the box below to search our database of Frequently Asked Questions
If this information does not answer your question, you can forward your question to a MHHE support analyst
PageOut® Featured Instructor Resources
PageOut® Featured Student Resources
ALERT!
DiscoverEcon is currently unavailable
Welcome to the DiscoverEcon Support Center! DiscoverEcon offers such features as auto-graded homework assignments, graphing exercises, and over 250 minutes of new videos featuring Paul Solman, Economics Correspondent for the NewsHour with Jim Lehrer.
DiscoverEcon Featured Instructor Resources
Take the 2 minute tour!
Click here to learn about DiscoverEcon
DiscoverEcon Featured Student Resources
Take the 2 minute tour!
Purchase Access to DiscoverEcon
DiscoverEcon Regular
DiscoverEcon Plus
ALERT!
Homework Manager is currently unavailable
| To select the appropriate Homework Manager, click on the icon |
Homework Manager for Economics.
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Homework Manager for all other subjects.
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Homework Manager is a powerful, web-based homework management system that saves you time and makes learning for students accessible anytime, anywhere.
Simple and quick creation of assignments
Instant student feedback on assignments, question by question
Auto-scoring feature that tracks progress by both student and class performance
ALERT!
We will be conducting system maintenance on Tuesday July 8th starting at 9:00 a.m. CST.
http://gdpupload.mhhe.com, http://gdpstudent.mhhe.com, and the GDP Instructor website will be unavailable for approximately 3 hours.
We apologize for any inconvenience. Thank you
Welcome to the Keyboarding Support Center!
This website contains support material for the following textbooks:
Gregg College Keyboarding and Document Processing (GDP), 10/e by Ober, Johnson, and Zimmerly provides a highly flexible, complete learning system. Building from a strong foundation, this revision of GDP focuses on adding flexibility to teach your way. This market-leading text gives you the tools to shape your class-whether you want to customize every detail, or simply use the default formats that are provided for you. The software, textbook, and manuals are all fully integrated, have been updated and are better than ever.
Featured Items
Interactive tour of GDP 10
GDP10 textbook website
Link to sign up for the WebEx/Training session
GDP 10 System Requirements:
PC with a Pentium II or higher CPU, provided that they meet the other requirements below. (GDP software is not compatible with a Mac.)
16 Mb RAM for Windows 98 systems; 32 Mb RAM for Windows NT, 2000, and Me systems; 128 Mb RAM required for Windows XP and Vista systems (64 Mb may be sufficient)
Hard disk drive.
CD-ROM drive (8X or faster) to install the program.
Graphics adapter-sVGA or higher; 800 x 600, True Color (24-bit or 32-bit) or High Color (16-bit) modes.
sVGA color monitor.
Modem or some type of reliable Internet connection. A cable modem or DSL is recommended but not required.
Application System Requirements:
GDP Home Version Software for Gregg College Keyboarding & Document Processing for Windows, 10th Edition, Lessons 1-120, For Home Use. This software (hereafter known as GDP) is included with the textbook.
Microsoft Word 2000 or above for document processing.
Microsoft Windows 98, Me, NT 4.0, 2000, XP, or Vista. The specific releases are Windows 98, Second Edition, Service Pack 1.0; Windows NT Workstation 4.0, Service Pack 6.0; Windows 2000 Professional, Service Pack 2.0; Windows XP, Service Pack 2.0
Microsoft Internet Explorer 6.0 or Netscape Navigator 7.0.
An e-mail account is required.
GDP Upload website
Gregg College Keyboarding and Document Processing (GDP), 9/e by Ober, Johnson & Zimmerly is an industry leader that has been revised and updated to help students succeed beyond the classroom. The software, textbook, and manuals, individually and collectively, work harmoniously as a convenient, total learning experience. Flexible LAN and Web-Based Instructor Management systems support the program's strong content and provides powerful, yet easy-to-use tools to set up and manage class files, monitor student and class progress, and generate student grades. The new versatile Word 2003 software is backward and forward compatible, fully functional on Word 2000, 2002, and 2003 systems. Instructors will appreciate using a program that can be successfully implemented in a variety of classroom environments, both on or off-site.
Featured Items
What versions of Word are compatible with GDP 9?
GDP 9 is compatible with Word 2000, 2002, and 2003.
Skillbuilding: Building Speed and Accuracy on the Keyboard, 3/e by Eide, Rieck, and Klemin brings teaching keyboarding into the Information Age. The Skillbuilding, 3/e software has the ability to assess each student's strong and weak skill areas. It then gives students practice to improve their weak areas and build on their strengths, followed by a post-test that measures their improvement. With Skillbuilding, 3/e, you can make sure that time spent working with your students is as productive as it can be.
Featured Items
Skillbuilding 3 textbook website
Developed by world champion typist Cortez Peters, Cortez Peters' Championship Keyboarding Drills, 4/e presents an effective, individual, diagnostic/prescriptive approach to building keyboarding skills. This program can be used as a five-week to one-semester skill building course or as an adjunct to any keyboarding course.
Featured Items
Cortez-Peters 4 textbook website
ALERT!
MathZone is currently unavailable
Complete online tutorial and course management system for mathematics and statistics.
Welcome to the MathZone Support Center!
Instructor Resources
Student Resources
ALERT!
Medisoft is currently unavailable
Medisoft Advanced Version 11
Medisoft's practice management solutions are comprehensive solutions designed to heighten productivity, office efficiency, and improve cash flow. All of this at an affordable price. If your old practice management or records system is being overrun by healthcare's rapid changes and growing complexity, Medisoft is your solution. It is much more than just a billing system. Medisoft is power. You must try Medisoft to appreciate its unparalleled strength. Its leading-edge innovations are designed to help you:
Welcome to the Medisoft Support Center!
Medisoft is a medical practice software solution.
Key Features
Medisoft User's Manual
Medisoft system requirements
Workstation System Requirements (Recommended): Pentium 4 2.6Ghz processor or higher, 1GB of available hard disk space, 512MB of RAM, 16+ color display, Windows 2000 Professional or Windows XP Professional.
Workstation System Requirements (Minimum): Pentium III - 500+ MHz processor, 500MB available hard disk space, 256MB RAM, 256 color display, Windows 2000 Professional or Windows XP Professional.
Version 11 is not compatible with Windows Vista. Please call McGraw-Hill Higher Education Digital CARE for assistance.
Medisoft installation guide
ALERT!
The MHHE Website is currently unavailable
Instructors, are you having trouble requesting a textbook, registering, or logging in to McGraw-Hill Higher Education's catalog website mhhe.com? Get help here!
Students, are you looking to purchase a McGraw-Hill textbook? To purchase an online eBook, use the Primis eBookstore. For a printed textbook or product, please use the Higher Education store.
Permissions
Do you want to request permissions to use McGraw-Hill content? If you wish to make a specific permissions request, click on Requesting Permissions to obtain relevant information.
Ordering Inquiries
Valuable information relevant to ordering procedures can be found by selecting the options indicated. For general ordering information, select Bookstore Ordering Options. More specific information on ordering for U.S. domestic or international ordering procedures can be found there as well. For information regarding Returns Policy, select Returns Policy.
You can contact Customer Service the following ways:
- Phone: 1-800-262-4729 Students
- Phone: 1-800-338-3987 Extn. 3 Instructors
- Fax: 1-614-759-3644
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Instructor Resources
Take a tour of the mhhe.com website
Click here for registration instructions
Find my sales representative
ALERT!
NutritionCalc Plus is currently unavailable
NutritionCalc Plus is a virtual suite of powerful dietary self-assessment tools. Available on CD-ROM and also online, you will have the ability to analyze and monitor your personal dietary needs and health goals.
With thousands of foods to choose from, the database includes supplements, ethnic foods, and fast foods--and you can even add your own foods to the list! NutritionCalc Plus also lets you analyze and adjust your energy expenditure and weight control goals. A wide variety of reports and graphs are based upon your personal profile and intake analysis.
ALERT!
Presentation Center is currently unavailable
McGraw-Hill Higher Education's Presentation Center is an online tool for selecting assets for use in classroom materials and presentations. The Presentation Center (PC) database includes figures, photos, tables, animations, and other asset types. The content is organized by discipline, book, author and title, chapter, and key word. As an adopter of a McGraw-Hill Higher Education text, you'll have access not only to the content for your text, but to content from other texts as well. This rich media resource currently has over 50,000 assets available, with more being added all the time.
The following Media Categories are available in Presentation Center:
Active Art (a multiple-slide PowerPoint of one editable image)
Animations (including Quicktime, Flash, and other file formats)
Art (line art and illustrations)
Base Maps
Equations (mathematical equations saved as images)
Image PowerPoint (a PowerPoint containing all images from a chapter of the text)
Lecture PowerPoint (a PowerPoint containing images from a chapter and lecture notes)
Photos
Tables (taken from the text)
Text edit art (a single-slide PowerPoint with editable image labels)
Videos
Worked Examples (mathematical or textual examples taken from the text)
Presentation Center Featured Resources
How to locate PowerPoint Presentations
ALERT!
Primis Ebooks is currently unavailable
Are you interested in digital content that's portable and less expensive? Would you like your textbook to be more interactive and dynamic? If so, McGraw-Hill Higher Education's eBooks are for you. Our eBooks are identical to our printed textbooks but cost about half as much. You will be able to search, highlight, bookmark, annotate, and print your eBook and study as you never have before! McGraw-Hill Higher Education's eBooks can be viewed online on any computer with an Internet connection or downloaded to your computer.
Getting Started
Go to http://ebooks.primisonline.com and Register to set up a free Primis account.
Search for the appropriate eBook for your class.
Choose Online Viewing or Download (where available). (For more information on delivery methods please see below.)
Complete the purchase of your eBook by filling out the order form and entering your payment information.
Once you receive your receipt, be sure to click on the NEXT link at the lower right hand corner of your screen to complete the transaction.
Online Viewing: Online viewing allows you to view your eBook from any computer that has a live Internet connection (a plug-in is required)
eBook Download: An eBook Download means you are purchasing an eBook file, but it is locked to the desktop of your computer. To use your eBook download, you will need Adobe Reader 7.0 or higher.
For more information, please see our FAQs below or contact support.
ALERT!
SimNet 2007 will be unavailable during the following timeframes while we perform system maintenance:
Saturday, May 31, 2008 from 8:00 a.m. EDT to 11:00 a.m. EDT
Saturday June 7, 2008 from 8:00 a.m. EDT to noon EDT
We apologize for any inconvenience caused.
SimNet
SimNetTM is your complete solution for teaching and assessing proficiency in the latest Microsoft Office and other popular applications. SimNet includes both Learning and Assessment components, so your students can master the topics and skills you want, and you can assess their proficiency in a wide range of applications AND in computer concepts.
SimNet Office 2007 Online
Welcome to the support site for SimNet Office 2007 Online. On these pages, you should find answers to any questions you may have as well as solutions to common issues encountered by users of SimNet.
Key Features
SimNet Online 2007 system requirements
SimNet Online Technical Requirements
Since SimNet Online is 100% online there are very few actual requirements to run SimNet successfully. There are a number of settings and performance optimizations available in the technical notes to help improve the student and instructor experience.
Course Manager
Broadband Internet connection is recommended
Supported browsers**
Internet Explorer 6.x
Internet Explorer 7.x
Firefox 2.x
Pages are optimized for display at 1024px x 768px or higher.
All requirements for Student Portal if using exam or lesson preview
** Although, the Course Manager is not officially supported under OS X (Apple/Mac operating system), initial testing has been positive when using Firefox 2.x and OS X.
Student Portal
Broadband Internet connection
Support browsers**
Internet Explorer 6.x
Internet Explorer 7.x (Recommended)
Firefox 2.x
Supported Operating Systems**
512 MB RAM is required, 1GB+ is recommended for better performance
1GHz+ processor is required
Adobe Flash Player 9
Adobe Acrobat Reader (for Print files)
Pages are optimized for display at 1024px x 768px or higher.
** Although, the Student Portal is not officially supported under OS X (Apple/Mac operating system), initial testing has been positive when using Firefox 2.x or Safari 2.x and OS X.
What are the optimal settings to use SimNet Office 2007 Online?
Performance Optimization
Since SimNet Online is 100% online there are a few things that can help improve the instructor and student experience.
Add *.simnetonline.com to the trusted sites list
In IE 7.x, go to Tools→Internet Options→Privacy?Sites
Add *.simnetonline.com to the pop-up's allowed list
In IE 7.x, go to Tools→Internet Options→Privacy→Pop-up Blocker→Settings
Increase the disk space to use at least 100MB
In IE 7.x, go to Tools→Internet Options→General→Browsing History→Settings
If you are running a virus protection program you should exclude files coming from http://*.simnetonline.com and https://*.simnetonline.com
Save encrypted pages to disk
In IE 7.x, go to Tools→Internet Options→Advanced→uncheck "Do not save encrypted pages to disk".
Add AccountServices@simnetonline.com to the safe senders list in your email client
SimNet Office 2003 Enterprise
Welcome to the support site for SimNet Enterprise. On these pages, you should find solutions to the most common issues encountered by users of SimNet.
SimNet 2003 System Requirements
Workstation System Requirements (Recommended): Pentium 2 300Mhz processor or higher, 10MB of available hard disk space, 128MB of RAM (256MB RAM minimum required if you are running Windows XP), 24-bit or higher color display with Desktop display set at 800X600 or higher, Windows 2000 Professional, Windows XP Professional, Windows 98 Second Edition, Sound Card with speakers or headphones, CD-ROM Drive and Internet Connection
SimNet 2003 User's Documentation
Students please click here
Instructors please click here
ALERT!
Writer's Workout is currently unavailable
Welcome to the
Writer's Workout Support Center!
McGraw-Hill's Writer's Workout is an Internet-based learning and teaching resource that focuses exclusively on composition skills - everything from the basics of grammar, usage, and sentence construction to the finer points of high-level persuasion. Our mission is to make it convenient and enjoyable for college students to develop the core skills that underlie the ability to write with clarity, conciseness, and confidence.
Writer's Workout Featured Instructor Resources
Instructor Guide
Writer's Workout Featured Student Resources
Student Guide
ALERT!
Online Learning Centers are currently unavailable
Have questions about registering or logging in to one of our Online Learning Centers? We've developed step-by-step directions and animations to help you.
To get started, browse the resources we have compiled for you or pose your question to the knowledge bank.
Instructor Resources
How to register for the 1st time (video)
How to register with an existing McGraw-Hill account (video)
Student Resources
How to register for the 1st time (video)
How to register with an existing McGraw-Hill account (video)
How to purchase access (video)
How to login (video)
For support with any of the products listed below, please click the logo for the appropriate information.
For all other products, please browse/search the FAQs below.
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Diploma/Exam for Windows
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Glencoe (K-12)
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CPS by eInstruction
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McGraw-Hill Professional Book Group
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