Mail

Please include the following information:

• Customer Account Number
• A complete Bill-To Address and Ship-To Address
• A complete ten-digit ISBN (International Standard Book Number) for each product
• Quantity to be shipped
• First Author's Name
• Complete Title of the Product (include edition)
• Preferred Mode of Shipment
  

Send orders to:
The McGraw-Hill Companies
Order Services
P.O. Box 545
Blacklick, OH 43004-0545

Telephone/Fax

Telephone orders or inquiries can be placed by calling the College Customer Service toll free number: 1-800-338-3987 between 8 a.m. and 6 p.m. Eastern Standard Time.

Orders may be placed by Fax using the appropriate number listed below:

FAX: 614-755-5645
SAN: 200-254X

SPECIAL NOTE:
If you follow your phone or fax order with a written confirmation, mark the order"Confirmation of Telephone/FAX Order - DO NOT SHIP." This will avoid duplication of the order.

Pubnet/Pubnet Express

McGraw-Hill is a charter member of PUBNET. PUBNET 2000 is an electronic ordering system owned equally by AAP, NACS, ABA, and R.R. Bowker developed by General Electronic Information Systems and can receive and confirm orders via network 24 hours a day. The database is updated daily. Pubnet SAN: 200-254X

Claims

Must be reported within 60 days, with invoice information.

Returns Information

Products returned for credit must be in resalable condition. All returns are subject to inspection and should be sent prepaid to one of the following addresses:

For College and University Bookstores:

The McGraw-Hill Companies
Distribution Center
860 Taylor Station Road
Blacklick, OH 43004-0504

For Trade Bookstores, Wholesalers, Industry, Hospitals & Libraries:

McGraw-Hill Companies Distribution Center
2460 Kerper Boulevard
Dubuque, IA 52001-0545

See Returns Policy and Customer Rewards Program

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