MHHE Returns Policy and Customer Rewards Program

McGRAW-HILL HIGHER EDUCATION
Returns Policy and Customer Rewards Program
—————— Effective March 1, 1999 ——————

RETURNS POLICY CUSTOMER REWARDS

Annual Returns

MH Textbooks

Restocking Fee

Returns

Active Titles

Limits

OP Titles

Paperwork

Requirements

Payments

Received

Freight

Allowance

(Annual net sales exceeding $25,000 to qualify)

Deferred

Payment Plan

15.0% or less
None

12 Months

3 Months

Invoice copy for

each item

returned.

or

Invoice number, date and ISBN.

45 days

or less

7/1 – 8/15

&

11/1 – 12/15

Up to

1.5% of total invoice

Fall Semester orders received in June and July. Terms may be extended to September 15 subject to approval of the McGraw-Hill Credit Department

Winter/Spring orders received from November thru

December 15. Terms may be extended to February 15 subject to approval of the McGraw-Hill

Credit Department

15.01% or more
None

12 Months

3 Months

Invoice copy for each item returned.

or

Invoice number, date and ISBN.

Standard

None

Fall Semester orders received in June and July. Terms may be extended to September 15 subject to approval of the McGraw-Hill Credit Department

Winter/Spring orders received from November thru

December 15. Terms may be extended to February 15 subject to approval of the McGraw-Hill Credit Department

RETURNS POLICY		CUSTOMER REWARDS
Annual Returns MH Textbooks	Restocking Fee	Returns Active Titles	Limits OP Titles	Paperwork Requirements	Payments Received	Freight Allowance (Annual net sales exceeding $25,000 to qualify)	Deferred Payment Plan
15.0% or less	None	12 Months	3 Months	Invoice copy for each item returned. or Invoice number, date and ISBN.	45 days or less	7/1 – 8/15 & 11/1 – 12/15 Up to 1.5% of total invoice	Fall Semester orders received in June and July. Terms may be extended to September 15 subject to approval of the McGraw-Hill Credit Department Winter/Spring orders received from November thru December 15. Terms may be extended to February 15 subject to approval of the McGraw-Hill Credit Department
15.01% or more	None	12 Months	3 Months	Invoice copy for each item returned. or Invoice number, date and ISBN.	Standard	None	Fall Semester orders received in June and July. Terms may be extended to September 15 subject to approval of the McGraw-Hill Credit Department Winter/Spring orders received from November thru December 15. Terms may be extended to February 15 subject to approval of the McGraw-Hill Credit Department

The McGraw-Hill Higher Education Returns Policy applies to all McGraw-Hill Higher Education product.

Primis/Custom Publishing titles are limited to 10% return of total invoice and must be returned within 12 months of invoice date.

Dushkin’s Annual Editions and Elite titles must be returned within 6 months of the invoice date.

McGraw-Hill Professional Publishing is not subject to McGraw-Hill Higher Education Returns Policy and Customer Rewards Program.

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