Worksheet 1-2 Communication Competence

Think of a situation you recently experienced where a communication problem occurred. When did you realize there was a problem? Was conflict part of the situation? Briefly describe what happened, and then answer the following questions.

Description:

1. Analyze the situation in terms of the elements of competence described in Chapter 1.

a. Knowledge

b. Sensitivity

c. Skills

d. Commitment

e. Ethics

2. Did a "we-not-me" orientation play any part in the problem? If so, how much?

3. Which communication behaviors did you perceive as appropriate for the context? What behaviors were inappropriate?

4. How can you improve your communication competence the next time you are faced with a similar situation?

Your Name
Your Email Address
Professor Email Address

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