Chapter Summaries

There are two roles in an interview: the interviewer and the interviewee. Each role has specific tasks during an interview. The primary responsibilities of the interviewer are to direct the exchange during the interview, to select interview questions, and to determine the interview involvement. The main responsibility of the interviewee is to respond to the interviewer's questions, which is done more effectively by listening to the interviewer, anticipating interview questions, and offering insight based on the goal of the interview.

An individual's interpretations of a person or a situation are referred to as perceptions. Perceptions are created through a three-step process including observation, organization, and opinion. Language, the shared collection of symbols and words understood by people in a society, is important in an interview because it holds the exchange together, communicates the purpose, and facilitates interaction. Language in interviews is used through verbal and nonverbal communication. Examples of verbal communication used in an interview are grammar, colloquialisms, clichés, slang, and jargon. Examples of nonverbal communication used in an interview are body movement, face and eye contact, touch, voice, timing, and appearance.

Online Links

About.com (Page 28)
http://psychology.about.com

ClichéSite.com (Page 33)
www.clichesite.com

Search Engine Web sites (Page 35)
www.altavista.com
www.askjeeves.com
www.google.com
www.webcrawler.com

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