Chapter Summary

Information management in the workplace consists of receiving, storing, and organizing physical and virtual information and communications. To effectively organize data, the data must be easily accessible, clearly referenced, and safely stored.

There are four modes of communicating internal and external information in a workplace: face-to-face communication, telephone communication, written communication, and virtual communication. While the methods for each of these differs, it is important to remain professional while using all four. Internal information is information that is found within the workplace, such as employee schedules and skills, project deadlines, and accounts payable and receivable. External information is information that is found outside the workplace, such as a company's potential for market growth and international business opportunities.

Online Links

Inc Magazine Online (Page 10)
www.inc.com

Search Engine Web sites (Page 18)
www.altavista.com
www.askjeeves.com
www.google.com
www.webcrawler.com

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