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Human Relations  Strategies for Success      
Strategies for Success

Chapter 1 Human Relations: A Background

Practice Test
      
  1.Why are human relations skills becoming so important in this society today?  
  a.   Today's management teams lack training in the area of human relations.  
  b.   Jobs are more specialized, causing people to work more often in teams.  
  c.   Organizations are orienting themselves toward service.  
  d.   Polarity has become a prominent characteristic of today's workforce.  
      
  2.McGregor's Theory X and Theory Y model of management (1960) is best known for:  
  a.   producing an atmosphere in the 1960s of personal happiness and the right to "do your own thing."  
  b.   influencing management philosophy--employees are seen as wanting to work (Theory Y) or being prodded to work because they dislike work (Theory X).  
  c.   emphasizing fair treatment of the elderly, non-white employees, and women in the workplace.  
  d.   encouraging management to take back control of the workplace and stop allowing input from employees.  
      
  3.Human relations skills are important to someone who wants to be a manager because a manager with good human relations skills will be:  
  a.   more absolute in his or her use of power.  
  b.   able to retain employees longer, be more productive, and provide an enjoyable environment.  
  c.   able to play politics more successfully in the workplace, both with supervisors and employees.  
  d.   more effective as a planner of projects and new responsibilities.  
      
  4.Which of the following is NOT one of the reasons for studying human relations in today's business world?  
  a.   Today's emphasis on human rights  
  b.   The growth of the global marketplace  
  c.   The growth of diversity in the workplace  
  d.   The growth of union membership  
      
  5.One reason to study human relations in the U.S. is because of America's:  
  a.   growing involvement in the global marketplace.  
  b.   increased focus on business in this country and decreased interest in the international economy.  
  c.   renewed interest in individual work rather than groups at work.  
  d.   decreasing interest in human rights.  
      
  6.Frederick Taylor's Scientific Management approach contained two major features: Managers should carefully select and train employees for specific tasks, and they should also:  
  a.   be able to perform all duties they assign to employees.  
  b.   try to motivate employees to increase productivity.  
  c.   provide frequent breaks for employees in demanding jobs.  
  d.   fire any employeee who is even slightly uncooperative.  
      
  7.Which of the following is NOT one of the current challenges in human relations?  
  a.   Increased competition in the workplace  
  b.   Dual-career families  
  c.   Higher crime rate  
  d.   Divorce  
      
  8.In modern history, human relations began to be an important issue:  
  a.   around the early to mid-1900s.  
  b.   around 1990.  
  c.   around 1798.  
  d.   around the early to mid-1800s.  
      
  9.Increased diversity in the workplace means that:  
  a.   there are too many different groups at work, so we should ignore these differences.  
  b.   we should be "color blind" to differences and focus on understanding ourselves instead.  
  c.   we should try to understand differences among others in the workplace.  
  d.   we should pay attention to ethnic differences while ignoring other differences such as gender.  
      
  10.Two business people in the mid-19th century were far ahead of their time. They both suggested that treating employees better was good business. Their names were:  
  a.   Charles Babbage and Lord Byron.  
  b.   Robert Owen and Andrew Ure.  
  c.   Charles Babbage and Herman Hollerith.  
  d.   Elton Mayo and Frederick Taylor.  

 

 

 

 

 

 

 
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