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Human Relations  Strategies for Success      
Strategies for Success

Chapter 1 Human Relations: A Background

Practice Test
      
  1.In modern history, human relations began to be an important issue:  
  a.   around the early to mid-1900s.  
  b.   around 1990.  
  c.   around 1798.  
  d.   around the early to mid-1800s.  
      
  2.Increased diversity in the workplace means that:  
  a.   there are too many different groups at work, so we should ignore these differences.  
  b.   we should be "color blind" to differences and focus on understanding ourselves instead.  
  c.   we should try to understand differences among others in the workplace.  
  d.   we should pay attention to ethnic differences while ignoring other differences such as gender.  
      
  3.Which of the following is NOT one of the reasons for studying human relations in today's business world?  
  a.   Today's emphasis on human rights  
  b.   The growth of the global marketplace  
  c.   The growth of diversity in the workplace  
  d.   The growth of union membership  
      
  4.Which of the following is the best definition of human relations?  
  a.   The skill of playing politics in the workplace  
  b.   The skill and ability to work through and with other people  
  c.   The skill and ability to manage employees, keeping their morale high  
  d.   The ability to achieve and enjoy success as an employee  
      
  5.Elton Mayo's Hawthorne Experiment (1927-32) found that:  
  a.   employees need work breaks, hot tea, and good wages in order to be productive.  
  b.   the lack of child labor laws was dangerous and unethical for children in the workplace.  
  c.   employees who receive any kind of attention from managers become more productive.  
  d.   scientific management of an organization makes employees more productive.  
      
  6.Human relations skills are important to someone who wants to be a manager because a manager with good human relations skills will be:  
  a.   more absolute in his or her use of power.  
  b.   able to retain employees longer, be more productive, and provide an enjoyable environment.  
  c.   able to play politics more successfully in the workplace, both with supervisors and employees.  
  d.   more effective as a planner of projects and new responsibilities.  
      
  7.Two business people in the mid-19th century were far ahead of their time. They both suggested that treating employees better was good business. Their names were:  
  a.   Charles Babbage and Lord Byron.  
  b.   Robert Owen and Andrew Ure.  
  c.   Charles Babbage and Herman Hollerith.  
  d.   Elton Mayo and Frederick Taylor.  
      
  8.McGregor's Theory X and Theory Y model of management (1960) is best known for:  
  a.   producing an atmosphere in the 1960s of personal happiness and the right to "do your own thing."  
  b.   influencing management philosophy--employees are seen as wanting to work (Theory Y) or being prodded to work because they dislike work (Theory X).  
  c.   emphasizing fair treatment of the elderly, non-white employees, and women in the workplace.  
  d.   encouraging management to take back control of the workplace and stop allowing input from employees.  
      
  9.Frederick Taylor's Scientific Management approach contained two major features: Managers should carefully select and train employees for specific tasks, and they should also:  
  a.   be able to perform all duties they assign to employees.  
  b.   try to motivate employees to increase productivity.  
  c.   provide frequent breaks for employees in demanding jobs.  
  d.   fire any employeee who is even slightly uncooperative.  
      
  10.Both Robert Owen and Andrew Ure were known for:  
  a.   their progressive (for 19th-century England) treatment of employees.  
  b.   their monumental abuses of employees in 19th-century England.  
  c.   developing theories on workplace efficiency in the U.S. in the 20th century.  
  d.   their experiments on employee productivity.  

 

 

 

 

 

 

 
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