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Human Relations  Strategies for Success      
Strategies for Success

Chapter 1 Human Relations: A Background

Practice Test
  1.Which of the following is NOT one of the reasons for studying human relations in today's business world?  
  a.   Today's emphasis on human rights  
  b.   The growth of the global marketplace  
  c.   The growth of diversity in the workplace  
  d.   The growth of union membership  
  2.Elton Mayo's Hawthorne Experiment (1927-32) found that:  
  a.   employees need work breaks, hot tea, and good wages in order to be productive.  
  b.   the lack of child labor laws was dangerous and unethical for children in the workplace.  
  c.   employees who receive any kind of attention from managers become more productive.  
  d.   scientific management of an organization makes employees more productive.  
  3.Total Quality Management (TQM) emphasizes:  
  a.   finding ways to increase the production of goods and services.  
  b.   emphasizing efficiency by setting targets or goals for production.  
  c.   concentrating on the process of production and human relations, rather than the product.  
  d.   downplaying working conditions and promoting loyalty to management and the organization.  
  4.Human relations skills are important to someone who wants to be a manager because a manager with good human relations skills will be:  
  a.   more absolute in his or her use of power.  
  b.   able to retain employees longer, be more productive, and provide an enjoyable environment.  
  c.   able to play politics more successfully in the workplace, both with supervisors and employees.  
  d.   more effective as a planner of projects and new responsibilities.  
  5.Which of the following is NOT one of the current challenges in human relations?  
  a.   Increased competition in the workplace  
  b.   Dual-career families  
  c.   Higher crime rate  
  d.   Divorce  
  6.Increased diversity in the workplace means that:  
  a.   there are too many different groups at work, so we should ignore these differences.  
  b.   we should be "color blind" to differences and focus on understanding ourselves instead.  
  c.   we should try to understand differences among others in the workplace.  
  d.   we should pay attention to ethnic differences while ignoring other differences such as gender.  
  7.McGregor's Theory X and Theory Y model of management (1960) is best known for:  
  a.   producing an atmosphere in the 1960s of personal happiness and the right to "do your own thing."  
  b.   influencing management philosophy--employees are seen as wanting to work (Theory Y) or being prodded to work because they dislike work (Theory X).  
  c.   emphasizing fair treatment of the elderly, non-white employees, and women in the workplace.  
  d.   encouraging management to take back control of the workplace and stop allowing input from employees.  
  8.One reason to study human relations in the U.S. is because of America's:  
  a.   growing involvement in the global marketplace.  
  b.   increased focus on business in this country and decreased interest in the international economy.  
  c.   renewed interest in individual work rather than groups at work.  
  d.   decreasing interest in human rights.  
  9.Which of the following is true about workgroups?  
  a.   Today's employees tend to like teamwork and participative decision-making.  
  b.   Since 2000, the use of working groups has become unpopular.  
  c.   Workgroups have been effective only in Asian cultures.  
  d.   Workgroups have been effective only in North America.  
  10.Frederick Taylor's Scientific Management approach contained two major features: Managers should carefully select and train employees for specific tasks, and they should also:  
  a.   be able to perform all duties they assign to employees.  
  b.   try to motivate employees to increase productivity.  
  c.   provide frequent breaks for employees in demanding jobs.  
  d.   fire any employeee who is even slightly uncooperative.  







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