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Human Relations  Strategies for Success      
Strategies for Success

Chapter 1 Human Relations: A Background

Practice Test
  1.Which of the following is NOT one of the reasons for studying human relations in today's business world?  
  a.   Today's emphasis on human rights  
  b.   The growth of the global marketplace  
  c.   The growth of diversity in the workplace  
  d.   The growth of union membership  
  2.Both Robert Owen and Andrew Ure were known for:  
  a.   their progressive (for 19th-century England) treatment of employees.  
  b.   their monumental abuses of employees in 19th-century England.  
  c.   developing theories on workplace efficiency in the U.S. in the 20th century.  
  d.   their experiments on employee productivity.  
  3.Frederick Taylor's Scientific Management approach contained two major features: Managers should carefully select and train employees for specific tasks, and they should also:  
  a.   be able to perform all duties they assign to employees.  
  b.   try to motivate employees to increase productivity.  
  c.   provide frequent breaks for employees in demanding jobs.  
  d.   fire any employeee who is even slightly uncooperative.  
  4.Which of the following is true about workgroups?  
  a.   Today's employees tend to like teamwork and participative decision-making.  
  b.   Since 2000, the use of working groups has become unpopular.  
  c.   Workgroups have been effective only in Asian cultures.  
  d.   Workgroups have been effective only in North America.  
  5.Increased diversity in the workplace means that:  
  a.   there are too many different groups at work, so we should ignore these differences.  
  b.   we should be "color blind" to differences and focus on understanding ourselves instead.  
  c.   we should try to understand differences among others in the workplace.  
  d.   we should pay attention to ethnic differences while ignoring other differences such as gender.  
  6.McGregor's Theory X and Theory Y model of management (1960) is best known for:  
  a.   producing an atmosphere in the 1960s of personal happiness and the right to "do your own thing."  
  b.   influencing management philosophy--employees are seen as wanting to work (Theory Y) or being prodded to work because they dislike work (Theory X).  
  c.   emphasizing fair treatment of the elderly, non-white employees, and women in the workplace.  
  d.   encouraging management to take back control of the workplace and stop allowing input from employees.  
  7.Elton Mayo's Hawthorne Experiment (1927-32) found that:  
  a.   employees need work breaks, hot tea, and good wages in order to be productive.  
  b.   the lack of child labor laws was dangerous and unethical for children in the workplace.  
  c.   employees who receive any kind of attention from managers become more productive.  
  d.   scientific management of an organization makes employees more productive.  
  8.Why are human relations skills becoming so important in this society today?  
  a.   Today's management teams lack training in the area of human relations.  
  b.   Jobs are more specialized, causing people to work more often in teams.  
  c.   Organizations are orienting themselves toward service.  
  d.   Polarity has become a prominent characteristic of today's workforce.  
  9.Total Quality Management (TQM) emphasizes:  
  a.   finding ways to increase the production of goods and services.  
  b.   emphasizing efficiency by setting targets or goals for production.  
  c.   concentrating on the process of production and human relations, rather than the product.  
  d.   downplaying working conditions and promoting loyalty to management and the organization.  
  10.Which of the following is NOT one of the current challenges in human relations?  
  a.   Increased competition in the workplace  
  b.   Dual-career families  
  c.   Higher crime rate  
  d.   Divorce  







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