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Human Relations  Strategies for Success      
Strategies for Success

Chapter 1 Human Relations: A Background

Practice Test
      
  1.Human relations skills are important to someone who wants to be a manager because a manager with good human relations skills will be:  
  a.   more absolute in his or her use of power.  
  b.   able to retain employees longer, be more productive, and provide an enjoyable environment.  
  c.   able to play politics more successfully in the workplace, both with supervisors and employees.  
  d.   more effective as a planner of projects and new responsibilities.  
      
  2.Which of the following is the best definition of human relations?  
  a.   The skill of playing politics in the workplace  
  b.   The skill and ability to work through and with other people  
  c.   The skill and ability to manage employees, keeping their morale high  
  d.   The ability to achieve and enjoy success as an employee  
      
  3.Elton Mayo's Hawthorne Experiment (1927-32) found that:  
  a.   employees need work breaks, hot tea, and good wages in order to be productive.  
  b.   the lack of child labor laws was dangerous and unethical for children in the workplace.  
  c.   employees who receive any kind of attention from managers become more productive.  
  d.   scientific management of an organization makes employees more productive.  
      
  4.Why are human relations skills becoming so important in this society today?  
  a.   Today's management teams lack training in the area of human relations.  
  b.   Jobs are more specialized, causing people to work more often in teams.  
  c.   Organizations are orienting themselves toward service.  
  d.   Polarity has become a prominent characteristic of today's workforce.  
      
  5.Two business people in the mid-19th century were far ahead of their time. They both suggested that treating employees better was good business. Their names were:  
  a.   Charles Babbage and Lord Byron.  
  b.   Robert Owen and Andrew Ure.  
  c.   Charles Babbage and Herman Hollerith.  
  d.   Elton Mayo and Frederick Taylor.  
      
  6.McGregor's Theory X and Theory Y model of management (1960) is best known for:  
  a.   producing an atmosphere in the 1960s of personal happiness and the right to "do your own thing."  
  b.   influencing management philosophy--employees are seen as wanting to work (Theory Y) or being prodded to work because they dislike work (Theory X).  
  c.   emphasizing fair treatment of the elderly, non-white employees, and women in the workplace.  
  d.   encouraging management to take back control of the workplace and stop allowing input from employees.  
      
  7.In modern history, human relations began to be an important issue:  
  a.   around the early to mid-1900s.  
  b.   around 1990.  
  c.   around 1798.  
  d.   around the early to mid-1800s.  
      
  8.Which of the following is NOT one of the current challenges in human relations?  
  a.   Increased competition in the workplace  
  b.   Dual-career families  
  c.   Higher crime rate  
  d.   Divorce  
      
  9.Both Robert Owen and Andrew Ure were known for:  
  a.   their progressive (for 19th-century England) treatment of employees.  
  b.   their monumental abuses of employees in 19th-century England.  
  c.   developing theories on workplace efficiency in the U.S. in the 20th century.  
  d.   their experiments on employee productivity.  
      
  10.Which of the following is true about workgroups?  
  a.   Today's employees tend to like teamwork and participative decision-making.  
  b.   Since 2000, the use of working groups has become unpopular.  
  c.   Workgroups have been effective only in Asian cultures.  
  d.   Workgroups have been effective only in North America.  

 

 

 

 

 

 

 
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