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Human Relations  Strategies for Success      
Strategies for Success

Chapter 6 Motivation: Increasing Productivity

Practice Test
      
  1.Which choice below does NOT involve goal-setting?  
  a.   Have employees participate in the goal-setting process.  
  b.   Reward employees for reaching their goals.  
  c.   Make goals difficult but attainable, specific, and attractive.  
  d.   Be sure that the goals are always extrinsic, rather than intrinsic.  
      
  2.In a department store, employees are rewarded for good customer service with small ceramic pins that either customer or managers give them. There are special prizes for 10 pins, 25 pins, and so on. What motivation theory is this store's management using?  
  a.   Theory Y  
  b.   Reinforcement theory  
  c.   Hierarchy of needs  
  d.   Needs theory  
      
  3.Which of the following motivation theories would be the most compatible with a reward system?  
  a.   Reinforcement theory  
  b.   Hierarchy of needs  
  c.   Needs theory  
  d.   Theory X  
      
  4.In Vroom's expectancy theory, your belief that there will be a result for performing better is called:  
  a.   valence.  
  b.   instrumentality.  
  c.   expectancy.  
  d.   anticipation.  
      
  5.You will be motivated NOT to perform tasks that:  
  a.   threaten your self-esteem.  
  b.   enhance your self-concept.  
  c.   strenghten your values.  
  d.   manipulate your attitudes.  
      
  6.When applying McClelland's needs theory to daily life, which of the following is true?  
  a.   Joining many groups and clubs illustrates the need for achievement.  
  b.   Working for years to find a cure for AIDS would express the need for affiliation.  
  c.   Buying a small island and ruling over it would fulfill the need for power.  
  d.   Buying a round of drinks for everyone in a large bar would express the need for authority.  
      
  7.Which motivation theory is often criticized as unfeeling and inhumane because it manipulates people into doing what others want them to do?  
  a.   Expectancy theory  
  b.   Reinforcement theory  
  c.   Hierarchy of needs  
  d.   Needs theory  
      
  8.Psychologist B.F. Skinner said that people can change their own or others' behaviors by using:  
  a.   behavior modification.  
  b.   expectancy-instrumentality theory.  
  c.   a hierarchy of needs.  
  d.   Theory X or Theory Y.  
      
  9.In Maslow's hierarchy of needs, what is the highest level of need?  
  a.   Social needs  
  b.   Organizational needs  
  c.   Self-actualization  
  d.   Esteem needs  
      
  10.Maslow's hierarchy of needs makes which of the following assumptions?  
  a.   People's needs are arranged in a hierarchy.  
  b.   Needs that are not yet satisfied will motivate or influence a person's behavior.  
  c.   When a need has already been satisfied, it will no longer motivate the behavior.  
  d.   All of the above.  

 

 

 

 

 

 

 
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