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Human Relations  Strategies for Success      
Strategies for Success

Chapter 7 Communication and Human Relations

Practice Test
  1.Which of the following is NOT an example of a channel of communication?  
  a.   Vertical channels  
  b.   Horizontal channels  
  c.   Informal channels  
  d.   Transactional analysis  
  2.In a high-context culture, much more so than in a low-context culture, communicators should:  
  a.   never try to use words from the listeners' native language in case of a mistake.  
  b.   use jargon and clichés from their own language so that listeners relax.  
  c.   use many nonverbal signals in case listeners miss some words that have been spoken.  
  d.   give them information about themselves so that listeners can put them into context.  
  3.The network that produces largely accurate, but incomplete, information is:  
  a.   the grapevine.  
  b.   the rumor mill.  
  c.   the mouse trap.  
  d.   the gossip circuit.  
  4.The study of proxemics deals with:  
  a.   the ability and energy you put into listening to others in groups.  
  b.   how you communicate nonverbally through distancing.  
  c.   differences in the way you pronounce words.  
  d.   the energy you put into speaking to others in public.  
  5.When people are trying to heed too many messages at once, they fall victims of:  
  a.   hurry sickness.  
  b.   information overload.  
  c.   pretentious listening.  
  d.   feigned listening.  
  6.Giving feedback to a speaker means that you:  
  a.   tell the speaker everything he or she is doing wrong.  
  b.   try to guess how the speaker is feeling.  
  c.   respond specifically to what the speaker is saying.  
  d.   offer the speaker a nice meal to encourage communication.  
  7.The point of reference from which communication begins is called:  
  a.   content.  
  b.   context.  
  c.   collaboration.  
  d.   conglomeration.  
  8.Which of the following is NOT one of the reasons why people fail to listen?  
  a.   Other people talk too fast  
  b.   Information overload  
  c.   Assumptions about the subject  
  d.   Selective listening  
  9.A red flag word may cause a listener to:  
  a.   charge at the speaker like a bull.  
  b.   feel an immediate emotional response, probably negative.  
  c.   stop listening to the speaker.  
  d.   stop responding to the speaker's questions.  
  10.Selective listening occurs when:  
  a.   people deliberately choose what they want to hear.  
  b.   people get mixed signals from someone's verbal and nonverbal messages.  
  c.   the speaker chooses the audience to whom he or she wants to communicate.  
  d.   the speaker chooses his or her words carefully.  







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