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Human Relations  Strategies for Success      
Strategies for Success

Chapter 7 Communication and Human Relations

Practice Test
  1.The network that produces largely accurate, but incomplete, information is:  
  a.   the grapevine.  
  b.   the rumor mill.  
  c.   the mouse trap.  
  d.   the gossip circuit.  
  2.Albert Mehrabian describes three major functions of nonverbal messages. Which of the following is NOT one of those three?  
  a.   Showing the speaker's attitudes and emotions  
  b.   Expressing extreme disappointment toward the receiver  
  c.   Clarifying messages  
  d.   Showing the speaker's reaction to the listener  
  3.Giving feedback to a speaker means that you:  
  a.   tell the speaker everything he or she is doing wrong.  
  b.   try to guess how the speaker is feeling.  
  c.   respond specifically to what the speaker is saying.  
  d.   offer the speaker a nice meal to encourage communication.  
  4.Nonverbal communication is:  
  a.   less important than the verbal message.  
  b.   more important than the verbal message.  
  c.   usually contradictory to the verbal message.  
  d.   universal across all cultures.  
  5.In a high-context culture, much more so than in a low-context culture, communicators should:  
  a.   never try to use words from the listeners' native language in case of a mistake.  
  b.   use jargon and clichés from their own language so that listeners relax.  
  c.   use many nonverbal signals in case listeners miss some words that have been spoken.  
  d.   give them information about themselves so that listeners can put them into context.  
  6.Which of the following is NOT an example of a channel of communication?  
  a.   Vertical channels  
  b.   Horizontal channels  
  c.   Informal channels  
  d.   Transactional analysis  
  7.The study of proxemics deals with:  
  a.   the ability and energy you put into listening to others in groups.  
  b.   how you communicate nonverbally through distancing.  
  c.   differences in the way you pronounce words.  
  d.   the energy you put into speaking to others in public.  
  8.The point of reference from which communication begins is called:  
  a.   content.  
  b.   context.  
  c.   collaboration.  
  d.   conglomeration.  
  9.Which of the following is an acceptable definition of communication?  
  a.   The ability to talk to groups of people and to be understood and appreciated  
  b.   The ability to read and write  
  c.   Giving and receiving ideas, feelings, and information  
  d.   The transfer of information so that total understanding can take place between a group and an individual speaker  
  10.Which of the following is NOT one of the reasons why people fail to listen?  
  a.   Other people talk too fast  
  b.   Information overload  
  c.   Assumptions about the subject  
  d.   Selective listening  







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