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Human Relations  Strategies for Success      
Strategies for Success

Chapter 7 Communication and Human Relations

Practice Test
  1.Nonverbal communication is:  
  a.   less important than the verbal message.  
  b.   more important than the verbal message.  
  c.   usually contradictory to the verbal message.  
  d.   universal across all cultures.  
  2.Giving feedback to a speaker means that you:  
  a.   tell the speaker everything he or she is doing wrong.  
  b.   try to guess how the speaker is feeling.  
  c.   respond specifically to what the speaker is saying.  
  d.   offer the speaker a nice meal to encourage communication.  
  3.When people are trying to heed too many messages at once, they fall victims of:  
  a.   hurry sickness.  
  b.   information overload.  
  c.   pretentious listening.  
  d.   feigned listening.  
  4.The network that produces largely accurate, but incomplete, information is:  
  a.   the grapevine.  
  b.   the rumor mill.  
  c.   the mouse trap.  
  d.   the gossip circuit.  
  5.Which of the following is NOT an example of a channel of communication?  
  a.   Vertical channels  
  b.   Horizontal channels  
  c.   Informal channels  
  d.   Transactional analysis  
  6.Which of the following is NOT one of the reasons why people fail to listen?  
  a.   Other people talk too fast  
  b.   Information overload  
  c.   Assumptions about the subject  
  d.   Selective listening  
  7.In a high-context culture, much more so than in a low-context culture, communicators should:  
  a.   never try to use words from the listeners' native language in case of a mistake.  
  b.   use jargon and clichés from their own language so that listeners relax.  
  c.   use many nonverbal signals in case listeners miss some words that have been spoken.  
  d.   give them information about themselves so that listeners can put them into context.  
  8.Emblems are gestures that are used in a specific manner because they:  
  a.   are obscene and are thus meant to cause offense to the receiver.  
  b.   are used as nonverbal punctuation marks.  
  c.   are used to control the flow of conversation.  
  d.   have a specific meaning that is understood by the sender and the receiver.  
  9.If you are communicating with someone who is equal to you in rank at your company, you are involved in:  
  a.   subversive activity.  
  b.   horizontal communication.  
  c.   vertical communication.  
  d.   the grapevine.  
  10.Which of the following is an acceptable definition of communication?  
  a.   The ability to talk to groups of people and to be understood and appreciated  
  b.   The ability to read and write  
  c.   Giving and receiving ideas, feelings, and information  
  d.   The transfer of information so that total understanding can take place between a group and an individual speaker  







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