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Human Relations  Strategies for Success      
Strategies for Success

Chapter 7 Communication and Human Relations

Practice Test
  1.Which of the following is NOT an example of a channel of communication?  
  a.   Vertical channels  
  b.   Horizontal channels  
  c.   Informal channels  
  d.   Transactional analysis  
  2.The network that produces largely accurate, but incomplete, information is:  
  a.   the grapevine.  
  b.   the rumor mill.  
  c.   the mouse trap.  
  d.   the gossip circuit.  
  3.Which of the following is an acceptable definition of communication?  
  a.   The ability to talk to groups of people and to be understood and appreciated  
  b.   The ability to read and write  
  c.   Giving and receiving ideas, feelings, and information  
  d.   The transfer of information so that total understanding can take place between a group and an individual speaker  
  4.Selective listening occurs when:  
  a.   people deliberately choose what they want to hear.  
  b.   people get mixed signals from someone's verbal and nonverbal messages.  
  c.   the speaker chooses the audience to whom he or she wants to communicate.  
  d.   the speaker chooses his or her words carefully.  
  5.The study of proxemics deals with:  
  a.   the ability and energy you put into listening to others in groups.  
  b.   how you communicate nonverbally through distancing.  
  c.   differences in the way you pronounce words.  
  d.   the energy you put into speaking to others in public.  
  6.Nonverbal communication is:  
  a.   less important than the verbal message.  
  b.   more important than the verbal message.  
  c.   usually contradictory to the verbal message.  
  d.   universal across all cultures.  
  7.Emblems are gestures that are used in a specific manner because they:  
  a.   are obscene and are thus meant to cause offense to the receiver.  
  b.   are used as nonverbal punctuation marks.  
  c.   are used to control the flow of conversation.  
  d.   have a specific meaning that is understood by the sender and the receiver.  
  8.Giving feedback to a speaker means that you:  
  a.   tell the speaker everything he or she is doing wrong.  
  b.   try to guess how the speaker is feeling.  
  c.   respond specifically to what the speaker is saying.  
  d.   offer the speaker a nice meal to encourage communication.  
  9.If you are communicating with someone who is equal to you in rank at your company, you are involved in:  
  a.   subversive activity.  
  b.   horizontal communication.  
  c.   vertical communication.  
  d.   the grapevine.  
  10.A red flag word may cause a listener to:  
  a.   charge at the speaker like a bull.  
  b.   feel an immediate emotional response, probably negative.  
  c.   stop listening to the speaker.  
  d.   stop responding to the speaker's questions.  







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Chapter  7
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