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Human Relations  Strategies for Success      
Strategies for Success

Chapter 7 Communication and Human Relations

Practice Test
      
  1.Albert Mehrabian describes three major functions of nonverbal messages. Which of the following is NOT one of those three?  
  a.   Showing the speaker's attitudes and emotions  
  b.   Expressing extreme disappointment toward the receiver  
  c.   Clarifying messages  
  d.   Showing the speaker's reaction to the listener  
      
  2.Emblems are gestures that are used in a specific manner because they:  
  a.   are obscene and are thus meant to cause offense to the receiver.  
  b.   are used as nonverbal punctuation marks.  
  c.   are used to control the flow of conversation.  
  d.   have a specific meaning that is understood by the sender and the receiver.  
      
  3.When people are trying to heed too many messages at once, they fall victims of:  
  a.   hurry sickness.  
  b.   information overload.  
  c.   pretentious listening.  
  d.   feigned listening.  
      
  4.Selective listening occurs when:  
  a.   people deliberately choose what they want to hear.  
  b.   people get mixed signals from someone's verbal and nonverbal messages.  
  c.   the speaker chooses the audience to whom he or she wants to communicate.  
  d.   the speaker chooses his or her words carefully.  
      
  5.If you are communicating with someone who is equal to you in rank at your company, you are involved in:  
  a.   subversive activity.  
  b.   horizontal communication.  
  c.   vertical communication.  
  d.   the grapevine.  
      
  6.In a high-context culture, much more so than in a low-context culture, communicators should:  
  a.   never try to use words from the listeners' native language in case of a mistake.  
  b.   use jargon and clichés from their own language so that listeners relax.  
  c.   use many nonverbal signals in case listeners miss some words that have been spoken.  
  d.   give them information about themselves so that listeners can put them into context.  
      
  7.Which of the following is NOT an example of a channel of communication?  
  a.   Vertical channels  
  b.   Horizontal channels  
  c.   Informal channels  
  d.   Transactional analysis  
      
  8.Which of the following is an acceptable definition of communication?  
  a.   The ability to talk to groups of people and to be understood and appreciated  
  b.   The ability to read and write  
  c.   Giving and receiving ideas, feelings, and information  
  d.   The transfer of information so that total understanding can take place between a group and an individual speaker  
      
  9.The network that produces largely accurate, but incomplete, information is:  
  a.   the grapevine.  
  b.   the rumor mill.  
  c.   the mouse trap.  
  d.   the gossip circuit.  
      
  10.The point of reference from which communication begins is called:  
  a.   content.  
  b.   context.  
  c.   collaboration.  
  d.   conglomeration.  

 

 

 

 

 

 

 
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