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Human Relations  Strategies for Success      
Strategies for Success

Chapter 8 People, Groups, and Their Leaders

Practice Test
  1.Elton Mayo found in the Hawthorne Studies that informal workgroups tend to form around:  
  a.   prejudices that people have in common.  
  b.   jobs and tasks that employees share.  
  c.   racial and ethnic backgrounds that employees share.  
  d.   common interests and habits that employees share.  
  2.__________ can be defined as the ability of one person to influence another.  
  a.   Power  
  b.   Authority  
  c.   Democracy  
  d.   Plutocracy  
  3.Which of the following concepts did Dr. Irving Janis develop?  
  a.   Legitimate power  
  b.   Power versus authority  
  c.   Groupthink  
  d.   The informal group  
  4.The standards of behavior for informal groups are called:  
  a.   group regulations.  
  b.   status roles.  
  c.   norms.  
  d.   group objectives.  
  5.Secret wishes, hopes, desires, and assumptions that members don't want to share with the rest of the group, even though they want to act on them without being discovered, are:  
  a.   group insights.  
  b.   hidden agendas.  
  c.   goal charters.  
  d.   individual bluffs.  
  6.Referent power is another term for:  
  a.   charismatic power.  
  b.   networking power.  
  c.   reward power.  
  d.   expert power.  
  7.Scholar Warren Bennis makes a strong distinction between leadership and management. According to Bennis:  
  a.   good managers do things right, whereas effective leaders do the right things.  
  b.   good managers do the right things, whereas effective leaders do things right.  
  c.   companies should only use teams in management.  
  d.   companies need only managers; leaders are unnecessary.  
  8.The formal workgroup is usually governed by the __________ of the organization.  
  a.   norms  
  b.   informal structure  
  c.   formal structure  
  d.   reputation  
  9.__________ is the rank an individual holds within a group.  
  a.   Power  
  b.   Authority  
  c.   Status  
  d.   Compatibility  
  10.What type of leader will often spend a great deal of time and energy getting information from followers about what decisions should be made?  
  a.   Free-rein  
  b.   Autocratic  
  c.   Consultative  
  d.   Laissez-faire  







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