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Human Relations  Strategies for Success      
Strategies for Success

Chapter 8 People, Groups, and Their Leaders

Practice Test
  1.Referent power is another term for:  
  a.   charismatic power.  
  b.   networking power.  
  c.   reward power.  
  d.   expert power.  
  2.The standards of behavior for informal groups are called:  
  a.   group regulations.  
  b.   status roles.  
  c.   norms.  
  d.   group objectives.  
  3.What type of leadership is used commonly in organizations that use teams and team-building?  
  a.   Laissez-faire  
  b.   Consultative  
  c.   Recalcitrant  
  d.   Participative  
  4.Four distinct stages of group development can usually be observed. They are forming, redefining, coordinating, and :  
  a.   formalizing.  
  b.   disbanding.  
  c.   redistributing.  
  d.   finalizing.  
  5.__________ is the rank an individual holds within a group.  
  a.   Power  
  b.   Authority  
  c.   Status  
  d.   Compatibility  
  6.__________ can be defined as the ability of one person to influence another.  
  a.   Power  
  b.   Authority  
  c.   Democracy  
  d.   Plutocracy  
  7.The formal workgroup is usually governed by the __________ of the organization.  
  a.   norms  
  b.   informal structure  
  c.   formal structure  
  d.   reputation  
  8.Which of the following concepts did Dr. Irving Janis develop?  
  a.   Legitimate power  
  b.   Power versus authority  
  c.   Groupthink  
  d.   The informal group  
  9.Secret wishes, hopes, desires, and assumptions that members don't want to share with the rest of the group, even though they want to act on them without being discovered, are:  
  a.   group insights.  
  b.   hidden agendas.  
  c.   goal charters.  
  d.   individual bluffs.  
  10.Scholar Warren Bennis makes a strong distinction between leadership and management. According to Bennis:  
  a.   good managers do things right, whereas effective leaders do the right things.  
  b.   good managers do the right things, whereas effective leaders do things right.  
  c.   companies should only use teams in management.  
  d.   companies need only managers; leaders are unnecessary.  







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