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Human Relations  Strategies for Success      
Strategies for Success

Chapter 8 People, Groups, and Their Leaders

Practice Test
  1.__________ is the rank an individual holds within a group.  
  a.   Power  
  b.   Authority  
  c.   Status  
  d.   Compatibility  
  2.Secret wishes, hopes, desires, and assumptions that members don't want to share with the rest of the group, even though they want to act on them without being discovered, are:  
  a.   group insights.  
  b.   hidden agendas.  
  c.   goal charters.  
  d.   individual bluffs.  
  3.What type of leadership is used commonly in organizations that use teams and team-building?  
  a.   Laissez-faire  
  b.   Consultative  
  c.   Recalcitrant  
  d.   Participative  
  4.Referent power is another term for:  
  a.   charismatic power.  
  b.   networking power.  
  c.   reward power.  
  d.   expert power.  
  5.Which of the following concepts did Dr. Irving Janis develop?  
  a.   Legitimate power  
  b.   Power versus authority  
  c.   Groupthink  
  d.   The informal group  
  6.Scholar Warren Bennis makes a strong distinction between leadership and management. According to Bennis:  
  a.   good managers do things right, whereas effective leaders do the right things.  
  b.   good managers do the right things, whereas effective leaders do things right.  
  c.   companies should only use teams in management.  
  d.   companies need only managers; leaders are unnecessary.  
  7.The standards of behavior for informal groups are called:  
  a.   group regulations.  
  b.   status roles.  
  c.   norms.  
  d.   group objectives.  
  8.Which source of power is very similar to authority, as defined in the textbook?  
  a.   Reward power  
  b.   Coercive power  
  c.   Expert power  
  d.   Legitimate power  
  9.The formal workgroup is usually governed by the __________ of the organization.  
  a.   norms  
  b.   informal structure  
  c.   formal structure  
  d.   reputation  
  10.__________ can be defined as the ability of one person to influence another.  
  a.   Power  
  b.   Authority  
  c.   Democracy  
  d.   Plutocracy  







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