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Human Relations  Strategies for Success      
Strategies for Success

Chapter 9 Teams in Quality Organizations

Practice Test
  1.Total Quality Management (TQM) emphasizes that:  
  a.   goals and targets are extremely important and necessary for a firm's success.  
  b.   slogans are very important to the success of any enterprise.  
  c.   the processes themselves must contain quality, or product quality will be low.  
  d.   a grass-roots approach must be used because quality moves from the bottom up, not vice-versa.  
  2.This kind of company evolved from the 1960s-1970s, with that era's emphasis on small groups working together. The ability of people to work together in harmony is an important value. This type of corporate culture is called:  
  a.   bureaucratic.  
  b.   managerial-entrepreneurial.  
  c.   participative.  
  d.   father-founder.  
  3.Which of the following is NOT one of W. Edwards Deming's 14 points for Total Quality Management?  
  a.   Eliminate annual ratings.  
  b.   Institute realistic objectives and targets.  
  c.   Drive out fear.  
  d.   Cease dependency on mass inspections.  
  4.Which of the following is a good definition of consensus?  
  a.   All team members agree wholeheartedly in the decision.  
  b.   More than half of the team agrees on the decision of the team.  
  c.   As few as one person or a few group members decide for the group.  
  d.   All members agree to carry out the decision, even if they don't completely agree with it.  
  5.Which of the following statements about team building is correct?  
  a.   Teams allow employees to have more say in their jobs.  
  b.   Team building has been practiced in America since 1620.  
  c.   Theory X managers must plan and implement the strategy.  
  d.   Only managers should be allowed on work teams.  
  6.A good, or productive, organizational climate is one that:  
  a.   allows people to stay warm at work without wearing sweaters.  
  b.   feels pleasant and includes feelings of trust, fairness, and freedom.  
  c.   changes rapidly, just like the weather.  
  d.   managers can believe in without really making changes.  
  7.Miniature myths that help to define a company's self-image are called:  
  a.   corporate conundrums.  
  b.   cultural dispositions.  
  c.   culture stories.  
  d.   corporate definitions.  
  8.This kind of company harbors people who respect intellect. The shared values center on expertise and the development of skills and knowledge. This type of corporate culture is called:  
  a.   bureaucratic.  
  b.   managerial-entrepreneurial.  
  c.   professional.  
  d.   father-founder.  
  9.Forming teams of people to work together in the problem-solving process, and giving them power to implement their decisions, is called:  
  a.   group tasking.  
  b.   parliamentary procedure.  
  c.   empowerment.  
  d.   group dynamics.  
  10.In the new corporate culture, the most important element is:  
  a.   fairness.  
  b.   the psychological contract.  
  c.   productivity.  
  d.   employee self-esteem.  







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