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Human Relations  Strategies for Success      
Strategies for Success

Chapter 9 Teams in Quality Organizations

Practice Test
  1.In the new corporate culture, the most important element is:  
  a.   fairness.  
  b.   the psychological contract.  
  c.   productivity.  
  d.   employee self-esteem.  
  2.A good, or productive, organizational climate is one that:  
  a.   allows people to stay warm at work without wearing sweaters.  
  b.   feels pleasant and includes feelings of trust, fairness, and freedom.  
  c.   changes rapidly, just like the weather.  
  d.   managers can believe in without really making changes.  
  3.This kind of company evolved from the 1960s-1970s, with that era's emphasis on small groups working together. The ability of people to work together in harmony is an important value. This type of corporate culture is called:  
  a.   bureaucratic.  
  b.   managerial-entrepreneurial.  
  c.   participative.  
  d.   father-founder.  
  4.Strategies that will help you build a successful team include:  
  a.   letting the team figure out how to train itself.  
  b.   being a good communicator.  
  c.   managing each member of the team individually.  
  d.   letting people choose tasks without delegating authority yourself.  
  5.Which of the following is a good definition of consensus?  
  a.   All team members agree wholeheartedly in the decision.  
  b.   More than half of the team agrees on the decision of the team.  
  c.   As few as one person or a few group members decide for the group.  
  d.   All members agree to carry out the decision, even if they don't completely agree with it.  
  6.Total Quality Management (TQM) emphasizes that:  
  a.   goals and targets are extremely important and necessary for a firm's success.  
  b.   slogans are very important to the success of any enterprise.  
  c.   the processes themselves must contain quality, or product quality will be low.  
  d.   a grass-roots approach must be used because quality moves from the bottom up, not vice-versa.  
  7.There are four parts to the development of a successful team. Which choice below is NOT a part?  
  a.   Forming  
  b.   Warming  
  c.   Norming  
  d.   Performing  
  8.Which of the following is NOT one of W. Edwards Deming's 14 points for Total Quality Management?  
  a.   Eliminate annual ratings.  
  b.   Institute realistic objectives and targets.  
  c.   Drive out fear.  
  d.   Cease dependency on mass inspections.  
  9.What is meant by the term corporate culture?  
  a.   The network of shared values in a company  
  b.   The intricate norm system of a company  
  c.   The corporate charter  
  d.   The manufacture of yogurt  
  10.Miniature myths that help to define a company's self-image are called:  
  a.   corporate conundrums.  
  b.   cultural dispositions.  
  c.   culture stories.  
  d.   corporate definitions.  







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