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Human Relations  Strategies for Success      
Strategies for Success

Chapter 10 Transactions and Relationships

Practice Test
  1.Statements such as, "Men don’t cry," "Women cook and clean house," and "Men fix cars" were used in the textbook to illustrate __________ scripts.  
  a.   subcultural  
  b.   family  
  c.   individual  
  d.   gender  
  2.Which of the following statements about transactional analysis is false?  
  a.   It is a whole system of psychology made for the layperson.  
  b.   It deals with ego states and transactions.  
  c.   It deals with motivation and leadership theory.  
  d.   It deals with scripts and games.  
  3.A transaction that takes place on two levels at the same time is what type of transaction?  
  a.   Double  
  b.   Hidden  
  c.   Ulterior  
  d.   Criss-crossed  
  4.Which of the four life positions is usually the happiest?  
  a.   I'm OK, you're OK  
  b.   I'm OK, you're not OK  
  c.   I'm not OK, you're not OK  
  d.   I'm not OK, you’re OK  
  5.Which life position includes a feeling of despair and can even lead to suicide?  
  a.   I'm not OK, you're not OK  
  b.   I'm OK, you're not OK  
  c.   I'm OK, you’re OK  
  d.   I'm not OK, you’re OK  
  6.What is the difference between assertiveness and aggressiveness?  
  a.   There is no real difference; the terms are synonymous.  
  b.   Assertiveness is not potentially damaging to others.  
  c.   Aggressiveness is not potentially damaging to others.  
  d.   Assertiveness is always negative; aggressiveness is always positive.  
  7.An executive is invited to lunch by two of her coworkers. She declines, muttering about how much work she has to do. Which game might she be playing?  
  a.   Why Don't You…Yes, But  
  b.   I'm not OK, You're OK  
  c.   Blemish  
  d.   Harried Executive  
  8.Usually, the __________ ego state is the most useful in business.  
  a.   adapted child  
  b.   critical parent  
  c.   adult  
  d.   little professor  
  9.Which of the following statements about a crossed transaction is correct?  
  a.   Crossed transactions are the most desirable transaction type in organizations.  
  b.   Crossed transactions tend to eliminate further communication.  
  c.   Crossed transactions are always to be avoided at all costs; their payoffs can only be negative.  
  d.   Crossed transactions always occur between a man and a woman.  
  10.When one or both speakers in a conversation has a hidden meaning beneath what is being spoken on the surface, what type of transaction is this?  
  a.   Ulterior transaction  
  b.   Complementary transaction  
  c.   Crossed transaction  
  d.   Third move transaction  







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