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Human Relations  Strategies for Success      
Strategies for Success

Chapter 10 Transactions and Relationships

Practice Test
  1.People who start games nearly always do so because they want a:  
  a.   promotion.  
  b.   payoff.  
  c.   date.  
  d.   compliment.  
  2.An executive is invited to lunch by two of her coworkers. She declines, muttering about how much work she has to do. Which game might she be playing?  
  a.   Why Don't You…Yes, But  
  b.   I'm not OK, You're OK  
  c.   Blemish  
  d.   Harried Executive  
  3.Which of the four life positions is usually the happiest?  
  a.   I'm OK, you're OK  
  b.   I'm OK, you're not OK  
  c.   I'm not OK, you're not OK  
  d.   I'm not OK, you’re OK  
  4.Statements such as, "Men don’t cry," "Women cook and clean house," and "Men fix cars" were used in the textbook to illustrate __________ scripts.  
  a.   subcultural  
  b.   family  
  c.   individual  
  d.   gender  
  5.Which of the following statements about a crossed transaction is correct?  
  a.   Crossed transactions are the most desirable transaction type in organizations.  
  b.   Crossed transactions tend to eliminate further communication.  
  c.   Crossed transactions are always to be avoided at all costs; their payoffs can only be negative.  
  d.   Crossed transactions always occur between a man and a woman.  
  6.When one or both speakers in a conversation has a hidden meaning beneath what is being spoken on the surface, what type of transaction is this?  
  a.   Ulterior transaction  
  b.   Complementary transaction  
  c.   Crossed transaction  
  d.   Third move transaction  
  7.A transaction that takes place on two levels at the same time is what type of transaction?  
  a.   Double  
  b.   Hidden  
  c.   Ulterior  
  d.   Criss-crossed  
  8.What is the TA strategy that allows otherwise crossed transactions to right themselves?  
  a.   A terminating encounter  
  b.   An end run  
  c.   A blocked transaction strategy  
  d.   The third move  
  9.Transactions are often based on __________, or repeated phrases and experiences from one's childhood.  
  a.   plots  
  b.   memories  
  c.   scripts  
  d.   lines  
  10.Eric Berne uses the term __________ to describe something very similar to B.F. Skinner's concept of positive reinforcement.  
  a.   stroking  
  b.   collecting stamps  
  c.   life positioning  
  d.   acceptance  







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