Postsecondary Home Tech Support Contact Us Product Info Site MapSearch
Human Relations  Strategies for Success      
Strategies for Success

Chapter 10 Transactions and Relationships

Practice Test
      
  1.Which life position includes a feeling of despair and can even lead to suicide?  
  a.   I'm not OK, you're not OK  
  b.   I'm OK, you're not OK  
  c.   I'm OK, you’re OK  
  d.   I'm not OK, you’re OK  
      
  2.Which of the following choices is NOT one of the three types of transactions in TA?  
  a.   An end-run transaction  
  b.   A complementary transaction  
  c.   An ulterior transaction  
  d.   A crossed transaction  
      
  3.When one or both speakers in a conversation has a hidden meaning beneath what is being spoken on the surface, what type of transaction is this?  
  a.   Ulterior transaction  
  b.   Complementary transaction  
  c.   Crossed transaction  
  d.   Third move transaction  
      
  4.What is the TA strategy that allows otherwise crossed transactions to right themselves?  
  a.   A terminating encounter  
  b.   An end run  
  c.   A blocked transaction strategy  
  d.   The third move  
      
  5.A transaction that takes place on two levels at the same time is what type of transaction?  
  a.   Double  
  b.   Hidden  
  c.   Ulterior  
  d.   Criss-crossed  
      
  6.People who start games nearly always do so because they want a:  
  a.   promotion.  
  b.   payoff.  
  c.   date.  
  d.   compliment.  
      
  7.What is the difference between assertiveness and aggressiveness?  
  a.   There is no real difference; the terms are synonymous.  
  b.   Assertiveness is not potentially damaging to others.  
  c.   Aggressiveness is not potentially damaging to others.  
  d.   Assertiveness is always negative; aggressiveness is always positive.  
      
  8.Statements such as, "Men don’t cry," "Women cook and clean house," and "Men fix cars" were used in the textbook to illustrate __________ scripts.  
  a.   subcultural  
  b.   family  
  c.   individual  
  d.   gender  
      
  9.Which of the following statements about a crossed transaction is correct?  
  a.   Crossed transactions are the most desirable transaction type in organizations.  
  b.   Crossed transactions tend to eliminate further communication.  
  c.   Crossed transactions are always to be avoided at all costs; their payoffs can only be negative.  
  d.   Crossed transactions always occur between a man and a woman.  
      
  10.An executive is invited to lunch by two of her coworkers. She declines, muttering about how much work she has to do. Which game might she be playing?  
  a.   Why Don't You…Yes, But  
  b.   I'm not OK, You're OK  
  c.   Blemish  
  d.   Harried Executive  

 

 

 

 

 

 

 
  •
Student Resources
Chapter  10
Practice Test
Biography Links
Research Links
BusinessWeek Online
Select a Chapter
 
  •
Home
The McGraw-Hill Companies
Copyright ©2004 The McGraw-Hill Companies.
Any use is subject to the Terms of Use and Privacy Policy.