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Human Relations  Strategies for Success      
Strategies for Success

Chapter 10 Transactions and Relationships

Practice Test
  1.Eric Berne uses the term __________ to describe something very similar to B.F. Skinner's concept of positive reinforcement.  
  a.   stroking  
  b.   collecting stamps  
  c.   life positioning  
  d.   acceptance  
  2.People who start games nearly always do so because they want a:  
  a.   promotion.  
  b.   payoff.  
  c.   date.  
  d.   compliment.  
  3.What is the difference between assertiveness and aggressiveness?  
  a.   There is no real difference; the terms are synonymous.  
  b.   Assertiveness is not potentially damaging to others.  
  c.   Aggressiveness is not potentially damaging to others.  
  d.   Assertiveness is always negative; aggressiveness is always positive.  
  4.An executive is invited to lunch by two of her coworkers. She declines, muttering about how much work she has to do. Which game might she be playing?  
  a.   Why Don't You…Yes, But  
  b.   I'm not OK, You're OK  
  c.   Blemish  
  d.   Harried Executive  
  5.Which of the following statements about transactional analysis is false?  
  a.   It is a whole system of psychology made for the layperson.  
  b.   It deals with ego states and transactions.  
  c.   It deals with motivation and leadership theory.  
  d.   It deals with scripts and games.  
  6.Which of the following statements about a crossed transaction is correct?  
  a.   Crossed transactions are the most desirable transaction type in organizations.  
  b.   Crossed transactions tend to eliminate further communication.  
  c.   Crossed transactions are always to be avoided at all costs; their payoffs can only be negative.  
  d.   Crossed transactions always occur between a man and a woman.  
  7.Statements such as, "Men don’t cry," "Women cook and clean house," and "Men fix cars" were used in the textbook to illustrate __________ scripts.  
  a.   subcultural  
  b.   family  
  c.   individual  
  d.   gender  
  8.A transaction that takes place on two levels at the same time is what type of transaction?  
  a.   Double  
  b.   Hidden  
  c.   Ulterior  
  d.   Criss-crossed  
  9.Which of the following choices is NOT one of the three types of transactions in TA?  
  a.   An end-run transaction  
  b.   A complementary transaction  
  c.   An ulterior transaction  
  d.   A crossed transaction  
  10.When one or both speakers in a conversation has a hidden meaning beneath what is being spoken on the surface, what type of transaction is this?  
  a.   Ulterior transaction  
  b.   Complementary transaction  
  c.   Crossed transaction  
  d.   Third move transaction  







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