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Human Relations  Strategies for Success      
Strategies for Success

Chapter 11 Individual and Organizational Change

Practice Test
      
  1.The completion step in the Seven Stages of Personal Change is often called:  
  a.   numbness  
  b.   muteness  
  c.   rebirth  
  d.   regression  
      
  2.What is an organizarional development?  
  a.   An in-house strategy for change in small companies  
  b.   A government-assisted change strategy for companies in financial trouble  
  c.   A company-wide, planned, systematic method of achieving change in an organization  
  d.   A hostile takeover of an existing company  
      
  3.Which of the following is NOT one of Shad Helmstetter's steps for dealing with change?  
  a.   Choose the action you are going to take very day.  
  b.   Review possible methods of harming the change agent.  
  c.   Recognize and understand the change.  
  d.   Make the decision to accept or reject the change.  
      
  4.A company-wide, planned, systematic method of achieving change in an organization is called:  
  a.   the Lewin change model.  
  b.   the adaptation methods strategy.  
  c.   organizational development.  
  d.   the leveraged buyout.  
      
  5.Which of the following is NOT one of the parts of the Lewin change model?  
  a.   Unfreezing the status quo  
  b.   Moving to a new condition  
  c.   Unfreezing the employees  
  d.   Refreezing to create a new status quo  
      
  6.An OD change agent is:  
  a.   always appointed by the members of middle management.  
  b.   always involved in team-builiding in large organizations.  
  c.   responsible for the implementation of a change resistance strategy in large organizations.  
  d.   responsible for the implemenation of an organizational development program.  
      
  7.The person responsible for the implemenation of an organizational development program is known as the:  
  a.   organizational developer.  
  b.   mitigator.  
  c.   OD change agent.  
  d.   catalyst.  
      
  8.The text mentions several reasons why people reject change. Which of the following is NOT one of them?  
  a.   Fear of loss  
  b.   Resentment of the change agent  
  c.   Fear of a cut in pay  
  d.   Belief that the change is wrong  
      
  9.Which of the following statements is true?  
  a.   Everyone goes through the seven steps of change at the same speed.  
  b.   Kurt Levin invented both the Lewin change model and force field analysis.  
  c.   "Refreezing" is the final step in force field analysis.  
  d.   All of the above are false.  
      
  10.Which of the following is the fist step in the Seven Stages of Personal Change?  
  a.   Death of a person  
  b.   Letting go  
  c.   Denial and anger  
  d.   Emotional standstill  

 

 

 

 

 

 

 
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