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Human Relations  Strategies for Success      
Strategies for Success

Chapter 13 Conflict Management

Practice Test
  1.Someone who thinks independently, solves problems creatively, and often causes conflict in the process is called a:  
  a.   troublemaker.  
  b.   low conformer.  
  c.   high conformer.  
  d.   conflict guru.  
  2.Constructive conflict in the workplace is known as __________ conflict.  
  a.   habituated  
  b.   functional  
  c.   dysfunctional  
  d.   collaborative  
  3.Effective ground rules in resolving conflict could include all except which of the following?  
  a.   Listen carefully without interrupting.  
  b.   Put yourself in the other's place.  
  c.   Do not set time limits for a solution.  
  d.   Control your anger, even when others disagree with you.  
  4.The best overall strategy for conflict resolution is:  
  a.   lose-lose.  
  b.   win-lose.  
  c.   win-win.  
  d.   arbitration.  
  5.The approach to conflict resolution that emphasizes positive thinking to avoid conflict is called:  
  a.   accomodator.  
  b.   compromiser.  
  c.   avoider.  
  d.   collaborator.  
  6.The best definition of a collaborator is:  
  a.   someone who uses compromise as the main method of resoving conflict.  
  b.   someone who isn't living up to the expectations of the company.  
  c.   conflict-oriented people who sabotage the operations of a company.  
  d.   conflict managers who are working toward win-win solutions.  
  7.Values conflicts can best be minimized or prevented by:  
  a.   developing tolerance for others whose values differ from your own.  
  b.   making sure that no values differences exist in your workplace.  
  c.   staying off the subject of values when talking to the people in your workplace.  
  d.   making sure that you and your manager share similar values.  
  8.Four sources of conflict are metioned in the the textbook. Which of the following is NOT one of them?  
  a.   Content conflict  
  b.   Negotiation-of-selves conflict  
  c.   Institutionalized conflict  
  d.   Personality clash conflict  
  9.What type of conflict resolution strategy would probably NOT involve any compromise?  
  a.   Consensus  
  b.   Lose-lose  
  c.   Negotiation  
  d.   Win-lose  
  10.Which of the following statements about conflict is true?  
  a.   Conflict is a negative factor in the workplace and should be eliminated.  
  b.   Conflict is always caused by personality differences.  
  c.   Negotiation-of-selves conflict is very common in the workpalce.  
  d.   Win-lose strategies are the best conflict resolutions.  







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