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Human Relations  Strategies for Success      
Strategies for Success

Chapter 13 Conflict Management

Practice Test
  1.Which of the following statements about conflict is true?  
  a.   Conflict is a negative factor in the workplace and should be eliminated.  
  b.   Conflict is always caused by personality differences.  
  c.   Negotiation-of-selves conflict is very common in the workpalce.  
  d.   Win-lose strategies are the best conflict resolutions.  
  2.Four sources of conflict are metioned in the the textbook. Which of the following is NOT one of them?  
  a.   Content conflict  
  b.   Negotiation-of-selves conflict  
  c.   Institutionalized conflict  
  d.   Personality clash conflict  
  3.An effective conflict resolution strategy is one in which:  
  a.   both sides have recourse in case the agreement breaks down or is not honored.  
  b.   underlying assumptions have been tested and questioned by both sides.  
  c.   both sides have discussed and understood differing perceptions of reality.  
  d.   both sides can use the change to examine each other's best interests.  
  4.Conflict in the workplace is:  
  a.   always destructive.  
  b.   always constructive and beneficial.  
  c.   neutral to the workplace.  
  d.   sometimes destructive, and sometimes constructive.  
  5.Before implementing a conflict strategy, the situation must be analyzed. Which of the following is NOT one of the steps included in the text?  
  a.   Analyze who is involved.  
  b.   Analyze what is at stake.  
  c.   Analyze the economic costs to the company.  
  d.   Analyze the importance of time.  
  6.The best definition of a collaborator is:  
  a.   someone who uses compromise as the main method of resoving conflict.  
  b.   someone who isn't living up to the expectations of the company.  
  c.   conflict-oriented people who sabotage the operations of a company.  
  d.   conflict managers who are working toward win-win solutions.  
  7.In the Thomas-Kilman conflict model, which style is considered the most effective for someone attempting to resolve a conflict?  
  a.   Avoider  
  b.   Competitor  
  c.   Accomodator  
  d.   Collaborator  
  8.The approach to conflict resolution that emphasizes positive thinking to avoid conflict is called:  
  a.   accomodator.  
  b.   compromiser.  
  c.   avoider.  
  d.   collaborator.  
  9.What type of conflict resolution strategy would probably NOT involve any compromise?  
  a.   Consensus  
  b.   Lose-lose  
  c.   Negotiation  
  d.   Win-lose  
  10.Someone who thinks independently, solves problems creatively, and often causes conflict in the process is called a:  
  a.   troublemaker.  
  b.   low conformer.  
  c.   high conformer.  
  d.   conflict guru.  







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