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Human Relations  Strategies for Success      
Strategies for Success

Chapter 13 Conflict Management

Practice Test
  1.Values conflicts can best be minimized or prevented by:  
  a.   developing tolerance for others whose values differ from your own.  
  b.   making sure that no values differences exist in your workplace.  
  c.   staying off the subject of values when talking to the people in your workplace.  
  d.   making sure that you and your manager share similar values.  
  2.Four sources of conflict are metioned in the the textbook. Which of the following is NOT one of them?  
  a.   Content conflict  
  b.   Negotiation-of-selves conflict  
  c.   Institutionalized conflict  
  d.   Personality clash conflict  
  3.The best overall strategy for conflict resolution is:  
  a.   lose-lose.  
  b.   win-lose.  
  c.   win-win.  
  d.   arbitration.  
  4.What type of conflict resolution strategy would probably NOT involve any compromise?  
  a.   Consensus  
  b.   Lose-lose  
  c.   Negotiation  
  d.   Win-lose  
  5.Constructive conflict in the workplace is known as __________ conflict.  
  a.   habituated  
  b.   functional  
  c.   dysfunctional  
  d.   collaborative  
  6.An effective conflict resolution strategy is one in which:  
  a.   both sides have recourse in case the agreement breaks down or is not honored.  
  b.   underlying assumptions have been tested and questioned by both sides.  
  c.   both sides have discussed and understood differing perceptions of reality.  
  d.   both sides can use the change to examine each other's best interests.  
  7.In the Thomas-Kilman conflict model, which style is considered the most effective for someone attempting to resolve a conflict?  
  a.   Avoider  
  b.   Competitor  
  c.   Accomodator  
  d.   Collaborator  
  8.Conflict in the workplace is:  
  a.   always destructive.  
  b.   always constructive and beneficial.  
  c.   neutral to the workplace.  
  d.   sometimes destructive, and sometimes constructive.  
  9.Which of the following statements about conflict is true?  
  a.   Conflict is a negative factor in the workplace and should be eliminated.  
  b.   Conflict is always caused by personality differences.  
  c.   Negotiation-of-selves conflict is very common in the workpalce.  
  d.   Win-lose strategies are the best conflict resolutions.  
  10.Before implementing a conflict strategy, the situation must be analyzed. Which of the following is NOT one of the steps included in the text?  
  a.   Analyze who is involved.  
  b.   Analyze what is at stake.  
  c.   Analyze the economic costs to the company.  
  d.   Analyze the importance of time.  







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