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Human Relations  Strategies for Success      
Strategies for Success

Chapter 13 Conflict Management

Practice Test
  1.What type of conflict resolution strategy would probably NOT involve any compromise?  
  a.   Consensus  
  b.   Lose-lose  
  c.   Negotiation  
  d.   Win-lose  
  2.Before implementing a conflict strategy, the situation must be analyzed. Which of the following is NOT one of the steps included in the text?  
  a.   Analyze who is involved.  
  b.   Analyze what is at stake.  
  c.   Analyze the economic costs to the company.  
  d.   Analyze the importance of time.  
  3.Four sources of conflict are metioned in the the textbook. Which of the following is NOT one of them?  
  a.   Content conflict  
  b.   Negotiation-of-selves conflict  
  c.   Institutionalized conflict  
  d.   Personality clash conflict  
  4.Someone who thinks independently, solves problems creatively, and often causes conflict in the process is called a:  
  a.   troublemaker.  
  b.   low conformer.  
  c.   high conformer.  
  d.   conflict guru.  
  5.In the Thomas-Kilman conflict model, which style is considered the most effective for someone attempting to resolve a conflict?  
  a.   Avoider  
  b.   Competitor  
  c.   Accomodator  
  d.   Collaborator  
  6.Which of the following is something you should NOT do when dealing with a whiner or complainer in the workplace?  
  a.   Discuss the problem with all fellow coworkers.  
  b.   Do frequent reality checks.  
  c.   Challenge the word "unfair."  
  d.   Listen, but not too much.  
  7.Values conflicts can best be minimized or prevented by:  
  a.   developing tolerance for others whose values differ from your own.  
  b.   making sure that no values differences exist in your workplace.  
  c.   staying off the subject of values when talking to the people in your workplace.  
  d.   making sure that you and your manager share similar values.  
  8.An effective conflict resolution strategy is one in which:  
  a.   both sides have recourse in case the agreement breaks down or is not honored.  
  b.   underlying assumptions have been tested and questioned by both sides.  
  c.   both sides have discussed and understood differing perceptions of reality.  
  d.   both sides can use the change to examine each other's best interests.  
  9.Constructive conflict in the workplace is known as __________ conflict.  
  a.   habituated  
  b.   functional  
  c.   dysfunctional  
  d.   collaborative  
  10.The approach to conflict resolution that emphasizes positive thinking to avoid conflict is called:  
  a.   accomodator.  
  b.   compromiser.  
  c.   avoider.  
  d.   collaborator.  







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