Introduction to Reference Work, Volume II, 8th Edition by William A. Katz
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TABLE OF CONTENTS

Preface	xi
PART I  INTRODUCTION
1 Reference Service and the Community	3
Who Uses the Library?	6
Special Groups Served	10
Suggested Reading	13
2 Information and the Community	17
Gathering Information	19
Desktop Publishing	24
Information Superglut	25
Paths to Information	30
Telephone Service	33
Information Broker	35
Suggested Reading	37
PART II  THE INTERNET AND REFERENCE SERVICES
3 The Internet	41
Net Statistics	42
Evaluating Websites	48
Suggested Reading	52
4 Internet Reference Libraries	55
Library Websites	56
Commercial Net Libraries	59
Electronic Tutors	63
One-to-One on the Internet	69
Suggested Reading	79
5 Networks and Information Costs	81
Network Questions	82
Commercial Networks	84
Bibliographical Networks	85
Regional and State Networks	88
Information Costs	93
Suggested Reading	96
6 The Time of Full Text	99
Full Text on the Internet	101
Books on the Internet	106
Document Delivery	111
Interlibrary Loan (ILL)	114
Suggested Reading	117
PART III  INTERVIEW AND SEARCH
7 The Reference Interview	123
Who Needs an Answer?	127
The Reference Interview—Step by Step	129
Interview Techniques	133
Interview Problems	136
Suggested Reading	140
8 Rules of the Search	141
Search Strategy	143
The Search and Problem Solving	145
Translation of the Question	149
Access Language of the Information System	152
Rules of the Game	154
The Answer	156
Online Searching	160
Suggested Reading	164
PART IV INSTRUCTION AND REFERENCE POLICIES
9 Instruction In Information Literacy	167
Instruction Methods	171
Computer Instruction	173
Instruction Evaluation	176
Distance Learning	178
Suggested Reading	181
10 Reference Service Policies and Evaluation	183
Ethics and the Reference Librarian	186
Collection Evaluation	190
Weeding	194
Evaluation of Reference Services	198
Evaluation Methods	199
Evaluating Librarians	205
Suggested Reading	209
Index	211
11 The Internet Community	Online Only