Electronic Workbook / Electronic Laboratory Manual
Frequently Asked Questions
Q: What happens if my CD doesn't load automatically when I put it in the CD-ROM drive?
A: If you're working on a Macintosh, the CD will not automatically load. The easiest way to launch the CD is to open a browser window (see supported versions on the CD packaging) and to open the "startmac" file via File/Open. You can also drag and drop the file into the browser window.
If you're working on a PC and the CD doesn't automatically load, double-click on the "startpc.exe" file to begin working on the program.
Back to topQ: I'm having trouble registering the product. What should I do?
A: The first time you register the product, you need to have patience as the system registers your code via the Internet with a server located in Europe. The screen in the registration window goes white, but be patient! Your confirmation code can take anywhere from 10 seconds to several minutes to appear. Don't click on "Finish" until you see your confirmation code appear in the window. Then enter your confirmation code, click "Finish", and you're ready to begin using the program.
Q: I've registered the product and used the program once. Now I want to use it again and continue with my next assignment. Do I need to do anything special to log on?
A: No. If you're using the same computer, your name should appear in a drop-down menu. Select your name, then simply input your password. This will identify your CD-ROM with you, the registered user.
Q: Can I use the product on a different computer than the one I originally registered on?
A: Yes. Click on "Activate Here", then select "Activate a registered product". Type in your information, including your password, and wait for your confirmation code. Remember to be patient! The code may take up to two minutes to appear. Then follow the steps for entering the program that you followed when you first registered.
Q: I registered my CD on a different computer than the first time, but the confirmation code that appeared was different. Is this normal or OK?
Yes, this is perfectly normal. The confirmation code will be different every time you receive one. You don't need to copy it down for future reference because you'll never need the same one again.
Q: I don't see my name in the drop-down menu of the login page, even though I registered on that computer. What do I do?
A:
1. Make sure you have indeed registered your product on this computer before.
2. If you are working on a Network to which you have to logon or on a computer
on which more than one person is able to login, make sure you have logged on
to the network or computer with YOUR login. (The cookie containing your information
is stored under your profile of the operating system.)
3. If you are using a different browser (Internet Explorer or Netscape) on the
same computer, you have to activate this computer for the new browser. (The
cookie is saved for only one of the browsers.)
4. Certain computers and networks have software that clears all cookies from
the hard drives when the systems are rebooted. (To find out if there is such
a tool installed, start up the system and immediately check to see if the cookies
folder is empty.) You should indicate in the software that this CD's cookie
should not be deleted, or you should disable the software completely in case
you want to prevent the deletion of the cookie. To find the cookie, look for
this name structure: ***@~~local~~[2].txt.
Q: I received one of the following error messages when trying to register: "Account not found", "First name mismatch", or "Name mismatch". What do they mean?
A: Please check to see if you have included the exact same information as you used to register. Make sure to input your full e-mail address as your sign-in name. If you still encounter problems, contact McGraw-Hill customer support (1-800-331-5094). They can e-mail you your account information.
Q: I received the following message: "Registration code already used". What does this mean?
A: If you have tried to register the product before and have interrupted the process before receiving a confirmation code or pressed "Enter" after receiving the confirmation code instead of "Finish", it's possible that your account has already been created even though you didn't wait for the process to end. Please try to "Activate a registered product" with the exact same information used when you tried to register. This should complete the activation of the program.
Q: The windows and texts of the activation screen overlap, making text unreadable and blocking access to the fill-in blanks for registration. How do I fix this?
A: Please check your browser compatibility with the system requirements of the CD. Go to Help/About in your browser to see what browser version you have. Netscape 6.1 was released after the release of the Puntos CD-ROM and is thus not supported. Please use Internet Explorer 4.01 SP2 and up (IE 5.5 recommended) or Netscape 6.0.
Q: I forgot my password. How can I get it back?
A: Contact McGraw-Hill customer support. They will e-mail you your account
information.
Q: I'm a first time user and would like some guidance on how to use the program. Do you have any training?
A: The CD-ROM includes a detailed, interactive tutorial that provides an overview of how to use the program. Click on "How to do the exercises?" at the top of the screen to view the tutorial. It will show you all of the features of the program, how to tell whether your answers are correct or incorrect, use of the special characters toolbar, and much more.
Q: Sometimes when I open an exercise, blank screens appear. Also, sometimes the pages load but not fully. What do I do?
A: Check to see if you are using a supported browser, listed on the CD's packaging (also listed in Help/About). If your browser is supported, the issue is probably caused by a loading error. Please close the window and try to open the exercise again. Or click on the "Refresh" icon in your browser window menu.
Q: I get a script error when opening an exercise. This often happens when I open an exercise after having printed another. What do I do?
A: Try clicking on the "Refresh" icon in your browser window menu.
Q: Why don't the page numbers appear?
A: Because of the digital nature of this Electronic Workbook and Laboratory Manual, there are no page numbers that correspond to the printed versions of these products.
Q: I'm having problems typing answers in the blanks. Why?
A: The page has probably not been correctly loaded by the browser. Please close the window and open the exercise again.
Q: I've entered my answers to exercises, but the computer isn't recognizing them/correcting them properly. What should I do?
A: Remember that after you type in each response you must hit the "Enter" key on your keyboard. Correct answers will turn green, incorrect answers will change to red. Depending on the exercise, you may have from one to three opportunities to enter a correct answer.
Q: The table of special symbols does not display correctly. How can I properly type in letters with accent marks?
A: Please check to see if the language encoding is set on auto select or on Western European (in Internet Explorer: View/Encoding/Western European).
Q: What do I do after I complete an activity?
A: First, click on the "Finish" button at the top of the screen. This will submit and grade your responses. The correct answers will automatically appear. Then you can view a report of your activity session by clicking on "Report".
Q: I don't see any correct answers after clicking on "Finish". How do I view them?
A: Again, please make sure to press "Enter" after filling in your answers. Otherwise, your answers cannot be corrected.
Back to topQ: The sound doesn't seem to work when I click on the musical note symbol. How can I hear the audio files?
A: Please check the media player version on your computer with the system requirements of the program first. If necessary, you may need to download the correct player from that company's website. Generally, these basic downloads are free.
Q: I got the following message: "Sound error: This application requires Active-X. Do you want to install this software?" Do I?
A: This error is caused by the MIME settings of your selected media player and only appears when you have already selected an embedded or non-embedded media player. It generally happens when several media players are installed.
Only one media player can be indicated as the player to be used for MP3 files (the format of the audio on the CD-ROM). This has to be the media player that is selected in the Preferences menu of the program. To correct this, choose one of the following options:
Q: I've had the system freeze on me while clicking on "Finish" or "Print". What's going on?
A: Check your browser version. If you have IE 5.0, we strongly recommend you upgrade to IE 5.5 (a version of IE 5.5 is included on the CD-ROM in the "extra" folder).
Q: I get a different score in the exercise than in the report. Which is the correct one?
A: For answers for which there are no definite correct or incorrect answers, the scoring function works a little differently. The answer field is scored correctly as soon as you have entered a character (numerical, alphanumerical, etc.) and then have left the field. As long as you remain in that field the score in the status bar does not reflect the scoring of the answer field.
Since there are no correct or incorrect answers, you are given a score of 100%, indicating that you worked on the exercise. Your instructor will decide whether you need to save and print out the exercise so that he or she may grade it.
Q: Why does the print function only print out part of the page sometimes?
A: To print the full exercise, click anywhere within the exercise before clicking the "Print" button. Otherwise, the print function will print the screen instead of the exercise.
Q: I work on a Mac, and it appears as though I can't print out my exercises or reports. How do I get around this?
A: Automatic printing with the Netscape or Internet Explorer browsers is not supported on the Mac. This issue has nothing to do with the CD itself; it is merely a shortcoming of the named browsers.
To save your report, you may do one of two things: a) capture a screen image of your report or b) capture the raw text of the report.
a. To capture a screen image:
b. To capture the raw text:
Q: I work on a PC, and I'm having difficulty printing out my work. What do I do?
A: Check your browser version. If you have IE 5.0, we strongly recommend you upgrade to IE 5.5 (a version of IE 5.5 is included on the CD-ROM in the "extra" folder).
Click on the exercise and press Ctrl+P plus OK or print via File/Print. If this doesn't work, go to any web site and perform the same function as a test (Ctrl+P). If you still are having difficulty printing, then the problem is related to the PC-Print configuration itself. Consult your PC and/or printer manual for troubleshooting help and information.
Back to topQ: Are there any special instructions for quitting the program?
A: It is always recommended that you log out of the program before quitting. This helps to facilitate your ability to access the program the next time.
Q: I work on a Mac, and the CD cannot be ejected. There's an error message that says files are still open, even though there is no apparent application open. What do I do?
A: This might be caused by Mac OS 9.0. We recommend an upgrade to 9.1 or higher. In our extensive tests with 9.1, we did not encounter this issue.
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