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Conflict Resolution
"Conflict can be resolved productively by applying principles of effective communication. When you use effective communication techniques, you reduce the likelihood that your comments will escalate a conflict by eliciting angry, defensive, or belligerent reactions. Learning to handle conflict successfully is an attainable goal that can lead to increased self-confidence, improved relationships, and a greater ability to handle stressful situations. All that is required is a commitment to practice and apply the necessary skills." (Gamble & Gamble, Communication Works, p. 324)
American Arbitration Association
Conflict Resolution Center at Macquarie University, Sydney, Australia
Institute for Conflict Prevention
National Association
for Community Mediation
U.S. - Mexico Conflict
Resolution Center
University
of Toronto Conflict Program
Victim Offender
Reconciliation Program
Application: Many of the sites above are designed to help people in severe conflict situations at home, work, or even internationally. Look at this site: Dispute/Conflict Resolution. Describe the parallels you think exist between conflict on different levels. What are the similarities between different contexts? How can a person use communication skills to resolve conflicts? Look in your local phone directory to see the kinds of professional services that exist to help people mediate conflicts.
For a test about argument style with a partner, click here.
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