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Communicating Effectively
by Saundra Hybels and Richard L. Weaver II
"Many people believe that effective communication is the key to success in our work and in our relationships. In a survey sent to 1000 personnel managers, the managers listed oral communication and listening as the most important skills for gaining employment. For people who were on the job, they said, the abilities to work with others and to speak effectively were most important. In another survey, college alumni responded that the most important skills for their jobs were making presentations and handling questions and answers and small-group discussion. Finally, research has shown that training in communication in the workplace helps participants improve their skills, particularly in presentations, and that students who take a communication class perceive their communication skills as improving." (Hybels & Weaver, Communicating Effectively, p. 5)
Sample syllabus: Gannon University
1 The Communication Process
Communication Apprehension | Critical Thinking | Ethics | Intercultural | Perception | Process of Communication | Writer Helps
2 Self and Communication
Intrapersonal | Self-Awareness
3 Listening
4 Verbal Communication
Gender Communication | Language
5 Nonverbal Communication
6 Interpersonal Relationships
7 Evaluating and Improving Relationships
8 Small Groups: Characteristics
9 Group Leadership, Participation, and Conflict Management
Conflict Resolution | Leadership
10 Communicating in Public: Getting Started
Audience | Public Speaking Resources | Speech Archives | Topic Selection | Women's Voices
11 Finding Speech Material
Humor | Libraries/Research | Quotations | Supporting Materials | Today in History
12 Organizing and Outlining the Speech
13 Delivering the Speech
14 The Informative Speech
15 The Persuasive Speech
Appendix: The Interview
Additional Exploration
Health Communication | Mass Media | Organizational Communication
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