Interviewing: Principles and Practices
by Charles J. Stewart and William B. Cash
Strategies
Although the first job of the interviewer is typically to create a job description,
constructing an effective interview guide will ultimately determine the success or failure
of the screening process. These strategies will help you construct an effective
interview guide:
- Have a plan for opening the interview. The opening is often the most stressful
part of the interview for both the applicant and you. By planning how you intend to
open the interview before hand, you can make this part of the interview flow more
smoothly. You can also use the opening as an opportunity to see how the applicant
interacts with others.
- Use an appropriate structure for the interview. Unstructured interviews are often
ineffective and also raise opportunities for mistakes which violate EEO laws. Most
interviews should be moderately structured or highly structured, depending on the nature
of the job, number of applicants, etc.
- Use primary questions to transition between necessary and desired BFOQ's. The
applicant profile should identify the BFOQ's for the job, and you should try to cover as
many of those qualifications as time allows.
- Plan potential probing questions in advance. As an interviewer, you should attempt
to predict potential answers to primary questions and plan appropriate probing questions.
Relying on "off the cuff" or spontaneous probing questions throughout the
interview is less effective and also increases the potential of unlawful questions being
asked.
- Keep questions short and clear. Remember that your goal is to let the applicant
talk 80% of the time in the interview.
- Save room on your interview guide to make notes. By making notes, you will
remember more about the interview later, and consequently, will be able to make a better
evaluation of the candidate.
- Remember to give the applicant a chance to ask you questions. You can use this as
an opportunity to evaluate the candidate's knowledge of your organization as well as their
ability to generate good questions.
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